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Overview

This node integrates with the Cloudia platform to manage customer sequences and messaging workflows. Specifically, for the "Customer" resource and the "Remove From Sequence" operation, it removes a specified customer from a given sequence in Cloudia. This is useful in scenarios where you want to dynamically control customer engagement flows, such as stopping automated message sequences when a customer opts out or completes a process.

Practical examples include:

  • Removing a customer from a marketing drip campaign sequence.
  • Stopping transactional message sequences once an order is fulfilled.
  • Managing customer lifecycle by adjusting their participation in communication sequences.

Properties

Name Meaning
Cloudia API Key An API key string used for authentication if not using stored credentials.
Customer ID The unique numeric identifier of the customer to be removed from the sequence.
Sequence ID The unique numeric identifier of the sequence from which the customer will be removed.

Output

The node outputs a JSON array where each item corresponds to the response from the Cloudia API for each input item processed. The structure of each JSON object depends on the Cloudia API's response to the remove-from-sequence request, typically confirming success or providing error details.

No binary data output is produced by this node.

Dependencies

  • Requires access to the Cloudia API endpoint.
  • Needs either an API key provided directly via the "Cloudia API Key" property or configured credentials within n8n.
  • The node makes HTTP POST requests to Cloudia endpoints corresponding to the selected operation.

Troubleshooting

  • Common issues:

    • Missing or invalid API key: Ensure the API key is correctly set either in the node property or credentials.
    • Invalid Customer ID or Sequence ID: Verify that the IDs exist and are correct in Cloudia.
    • Unsupported resource or operation errors: Confirm that the resource is set to "Customer" and operation to "Remove From Sequence".

  • Error messages:

    • "Unsupported resource: customer" or "Unsupported operation: remove-from-sequence": Indicates misconfiguration of resource or operation parameters.
    • API errors returned from Cloudia (e.g., authentication failure, invalid IDs) will be passed through; check the API key and IDs.

  • Resolution tips:

    • Double-check all input parameters.
    • Use valid and active API keys.
    • Enable "Continue On Fail" to handle partial failures gracefully.

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