Actions20
- Whatsapp Gupshup Actions
- Customer Actions
- Whatsapp Web Actions
Overview
This node integrates with the Cloudia platform to send WhatsApp messages using the Gupshup service. Specifically, the "Send Video Template" operation allows users to send a video message based on a predefined WhatsApp template. This is useful for businesses automating customer communication, such as sending promotional videos, notifications, or personalized content via WhatsApp.
Practical examples include:
- Sending a welcome video template to new customers.
- Delivering product demonstration videos through WhatsApp templates.
- Sharing event invitations or updates with embedded video content.
Properties
| Name | Meaning |
|---|---|
| Cloudia API Key | An API key for authenticating requests if not using stored credentials. |
| Channel Integration ID | The numeric ID of the channel integration through which the message will be sent. |
| Phone Number | The recipient's phone number in international format (e.g., 5511999999999). |
| Name | The name of the customer to personalize the message. |
| Template ID | The identifier of the WhatsApp template to use for the video message. |
| Template Parameters | A collection of parameters to fill variables defined in the WhatsApp template. Each parameter has a value. |
| Media URL | The URL of the video media to be sent within the template message. |
| Additional Fields | Placeholder for any extra optional fields (currently empty in this context). |
Output
The node outputs an array of JSON objects representing the response from the Cloudia API after attempting to send the video template message. Each item corresponds to one input and contains details about the success or failure of the request.
If the operation fails and "Continue On Fail" is enabled, the output includes an error object with the error message.
No binary data output is produced by this node.
Dependencies
- Requires access to the Cloudia API endpoint.
- Needs either an API key provided directly in the "Cloudia API Key" property or configured credentials in n8n.
- The "Channel Integration ID" must correspond to a valid integration set up in Cloudia for WhatsApp messaging.
- Internet access to the media URL hosting the video file.
Troubleshooting
Common issues:
- Invalid or missing API key: Ensure the API key is correct and has permissions.
- Incorrect Channel Integration ID: Verify the ID matches an active WhatsApp channel in Cloudia.
- Invalid phone number format: Use international format without spaces or special characters.
- Template ID mismatch: Confirm the template ID exists and supports video content.
- Media URL inaccessible or invalid: The video URL must be publicly accessible and properly formatted.
Error messages:
"Unsupported resource"or"Unsupported operation": Indicates a misconfiguration in the node's resource or operation selection.- API errors returned from Cloudia will be included in the output when "Continue On Fail" is enabled; check the error message for details.
Resolving these typically involves verifying configuration values and ensuring network accessibility.