Actions34
- Configuration Actions
- Contact Actions
- Domain Actions
- Flexible Asset Actions
- Organization Actions
- Password Actions
Overview
This node integrates with the IT Glue API to retrieve detailed information about a specific configuration item by its unique ID. It is particularly useful in scenarios where you need to fetch configuration details from your IT documentation system, such as retrieving hardware or software configurations for auditing, inventory management, or automation workflows.
For example, you might use this node to:
- Automatically pull configuration details into a CMDB (Configuration Management Database).
- Enrich incident tickets with configuration data.
- Generate reports on specific configurations including related assets or contacts.
Properties
| Name | Meaning |
|---|---|
| Configuration ID | The unique identifier of the configuration item you want to retrieve. |
| Include Related Data | Select one or more types of related data to include in the response. Options are: Adapters, Attachments, Configuration Interfaces, Configuration Status, Configuration Type, Contact, Location, Manufacturer, Model, Operating System, Organization, Related Items. |
Output
The node outputs JSON data representing the requested configuration item. This includes all standard fields of the configuration and optionally any related data selected via the "Include Related Data" property. The structure follows the IT Glue API's JSON:API format, typically containing:
id: The configuration item's unique ID.type: Resource type (configuration).attributes: Core properties of the configuration.relationships: Included related entities as specified.included: Expanded related objects if requested.
No binary data output is produced by this operation.
Dependencies
- Requires an active connection to the IT Glue API using a valid API authentication token configured in the node credentials.
- The node expects the IT Glue API to be accessible from the environment where n8n runs.
- No additional external dependencies beyond the IT Glue API and its authentication.
Troubleshooting
- Invalid Configuration ID: If the provided ID does not exist or is malformed, the API will return an error. Verify the ID is correct and exists in your IT Glue account.
- Authentication Errors: Ensure that the API key credential is correctly set up and has sufficient permissions to access configuration data.
- Network Issues: Connectivity problems between n8n and IT Glue API can cause timeouts or failures. Check network settings and firewall rules.
- Empty or Partial Data: If related data is requested but not returned, verify that those relationships exist for the given configuration item.