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IT Glue

Utilize the IT Glue API
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Overview

This node integrates with the IT Glue API to retrieve detailed information about an organization by its unique identifier or name. It is useful in scenarios where you need to fetch specific organizational data from IT Glue for further processing, reporting, or automation workflows. For example, you might use this node to pull organization details before creating related tickets, updating records in a CRM, or syncing data with other systems.

Properties

Name Meaning
Organization Name or ID Select an organization from a dropdown list populated dynamically, or specify an ID via expression. This identifies which organization's details to retrieve.

Output

The node outputs JSON data representing the organization’s details as returned by the IT Glue API. The structure typically includes fields such as organization name, ID, contact information, status, type, and other metadata associated with the organization record.

No binary data output is produced by this operation.

Dependencies

  • Requires an active connection to the IT Glue API.
  • An API authentication token (API key credential) must be configured in n8n credentials to authorize requests.
  • The node relies on the IT Glue API endpoint for organizations and expects JSON responses.

Troubleshooting

  • Common issues:

    • Invalid or missing organization ID/name: Ensure the input matches an existing organization in IT Glue.
    • Authentication errors: Verify that the API key credential is correctly set up and has sufficient permissions.
    • Network or API downtime: Check connectivity and IT Glue service status.

  • Error messages:

    • "Organization not found": The specified ID or name does not exist; double-check the input value.
    • "Unauthorized" or "Authentication failed": The API key is invalid or expired; update credentials.
    • "Request timeout" or "Network error": Network issues; retry later or check firewall settings.

Links and References

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