IT GlueInstall

Overview

This node integrates with the IT Glue API to manage contacts within an IT documentation system. Specifically, the Delete Contact operation allows users to remove a contact by its unique identifier. This is useful in scenarios where outdated or incorrect contact information needs to be purged from the system to maintain data accuracy.

Practical examples include:

• Automatically deleting contacts that are no longer relevant after a company reorganization.
• Cleaning up test or placeholder contacts created during data import processes.
• Removing contacts associated with terminated employees or vendors.

Properties

Output

The output JSON will typically contain the response from the IT Glue API confirming the deletion of the specified contact. It may include status information or metadata about the deleted resource. No binary data is expected from this operation.

Dependencies

• Requires an API key credential for authenticating with the IT Glue API.
• The node uses the IT Glue REST API endpoint configured internally.
• Proper network access to the IT Glue service is necessary.

Troubleshooting

• Common issues:

  • Providing an invalid or non-existent Contact ID will result in an error indicating the contact could not be found.
  • Insufficient permissions or invalid API credentials will cause authentication errors.
  • Network connectivity problems can prevent successful API calls.

• Error messages and resolutions:

  • "Contact not found": Verify the Contact ID is correct and exists in IT Glue.
  • "Unauthorized" or "Authentication failed": Check that the API key credential is valid and has appropriate permissions.
  • Timeout or network errors: Ensure your environment can reach the IT Glue API endpoints.

Links and References

• IT Glue API Documentation
• IT Glue Node GitHub Repository