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IT Glue

Utilize the IT Glue API

Overview

This node integrates with the IT Glue API to retrieve information about organizations. Specifically, the "Get" operation under the "Organization" resource fetches organization records from IT Glue, supporting filtering, pagination, sorting, and inclusion of related resources.

Common scenarios where this node is beneficial include:

  • Synchronizing organization data from IT Glue into other systems.
  • Automating reporting or auditing workflows that require up-to-date organization details.
  • Filtering organizations by status or type for targeted processing.

Practical example:

  • Retrieve all organizations with a specific status and include their organization type details, sorted by creation date descending.

Properties

Name Meaning
Return All Whether to return all matching organization results or limit the output to a specified number.
Limit Maximum number of organization records to return when not returning all. Minimum value is 1.
Page Number The page number to retrieve when paginating through results (starts at 1).
Filters Criteria to filter the organizations:
- Organization Name or ID: Select or specify an organization by name or ID.
- Organization Status Name or ID: Filter by organization status.
- Organization Type Name or ID: Filter by organization type.
Options Additional options:
- Include: Related resources to include in the response, such as Organization Type and Organization Status.
- Sort: Sort order for results, e.g., by creation date, name, or update date in ascending or descending order.

Output

The node outputs JSON data representing the retrieved organization(s) from IT Glue. The structure includes organization fields and optionally related resources if requested via the "Include" option.

  • The main output is an array of organization objects.
  • Each organization object contains standard organization attributes such as name, status, type, and metadata.
  • If related resources are included, those appear nested within the organization data accordingly.
  • No binary data output is produced by this operation.

Dependencies

  • Requires an API key credential for authenticating with the IT Glue API.
  • The node expects the IT Glue API to be accessible and properly configured.
  • Pagination and filtering depend on IT Glue API capabilities.

Troubleshooting

  • No results returned: Check filter criteria and pagination settings; ensure the organization exists and filters match.
  • Authentication errors: Verify that the API key credential is valid and has sufficient permissions.
  • Invalid filter values: When specifying IDs or names in filters, ensure they exist in IT Glue or use expressions correctly.
  • API rate limits: Large requests or frequent calls may hit API rate limits; consider using "Return All" judiciously or implement delays.
  • Sorting issues: Ensure the sort option selected is supported; invalid sort parameters may cause errors.

Links and References

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