Actions34
- Configuration Actions
- Contact Actions
- Domain Actions
- Flexible Asset Actions
- Organization Actions
- Password Actions
Overview
This node integrates with the IT Glue API to retrieve information about various IT assets and entities managed within IT Glue. Specifically, for the Contact resource with the Get operation, it fetches detailed information about a single contact by its unique ID. This is useful in scenarios where you need to pull up-to-date contact details from your IT documentation system into an automation workflow, such as syncing contacts with a CRM, sending notifications, or enriching records.
Practical examples:
- Retrieve a contact's details to send them a notification email.
- Fetch contact information to update a customer support ticket.
- Use contact data to generate reports or dashboards on IT personnel.
Properties
| Name | Meaning |
|---|---|
| Contact ID | The unique identifier of the contact to retrieve. This is a required string input field. |
Output
The node outputs JSON data representing the full details of the requested contact as returned by the IT Glue API. This typically includes fields such as name, email, phone numbers, role, organization association, and other metadata related to the contact.
If the node supports binary data output (not indicated here), it would be used for attachments or documents related to the contact, but this operation focuses on JSON data only.
Dependencies
- Requires an API key credential for authenticating with the IT Glue API.
- The node expects the IT Glue API to be accessible and the provided Contact ID to exist.
- No additional external dependencies are indicated beyond the IT Glue API access.
Troubleshooting
- Invalid Contact ID: If the Contact ID does not exist or is malformed, the API will likely return an error indicating the contact was not found. Verify the ID is correct.
- Authentication Errors: Missing or invalid API credentials will cause authentication failures. Ensure the API key credential is properly configured.
- API Rate Limits: Excessive requests may trigger rate limiting; handle retries or backoff accordingly.
- Network Issues: Connectivity problems can cause request failures; check network access to the IT Glue API endpoint.