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IT Glue

Utilize the IT Glue API

Overview

This node integrates with the IT Glue API to create a new password entry within a specified organization. It is useful for securely managing and storing passwords associated with various accounts or services in an organization's IT documentation system.

Typical use cases include:

  • Automating the creation of password records when onboarding new systems or users.
  • Centralizing password management by programmatically adding credentials to IT Glue.
  • Enhancing security workflows by ensuring all passwords are stored with relevant metadata and restrictions.

For example, you might use this node to add a new password for a service account in your organization, including details like username, URL, and notes about usage or restrictions.

Properties

Name Meaning
Organization ID The unique identifier of the organization where the password will be created (required).
Name The name or label for the password entry (required).
Username The username associated with the password (optional).
Password The actual password value to store (optional, input masked).
Additional Fields A collection of optional fields:
- Notes Additional descriptive notes about the password (multi-line text).
- Password Category ID Identifier for categorizing the password (input masked).
- Restricted Boolean flag indicating if the password has restricted access.
- Show Password Boolean flag to indicate whether the password should be displayed in plain text.
- URL The URL related to the password, e.g., login page or service endpoint.

Output

The node outputs JSON data representing the newly created password record as returned by the IT Glue API. This typically includes:

  • The unique ID of the password entry.
  • All submitted fields such as name, username, password (possibly masked depending on settings), URL, notes, and restriction flags.
  • Metadata about the creation time and associated organization.

No binary data output is involved.

Dependencies

  • Requires an active connection to the IT Glue API via an API key credential configured in n8n.
  • The node expects the API to accept and return data in JSON API format (application/vnd.api+json).
  • Proper permissions on the IT Glue account to create password entries within the specified organization.

Troubleshooting

  • Missing Required Fields: Errors may occur if "Organization ID" or "Name" are not provided. Ensure these required fields are filled.
  • Authentication Errors: If the API key credential is invalid or lacks permissions, the node will fail to authenticate. Verify the API key and its scopes.
  • API Rate Limits: Frequent calls may hit rate limits imposed by IT Glue. Implement retry logic or reduce call frequency.
  • Invalid Field Values: Providing malformed URLs or invalid category IDs may cause API validation errors. Double-check field formats.
  • Password Visibility Flags: Setting "Show Password" incorrectly may lead to unexpected display behavior; confirm intended visibility.

Links and References

Discussion