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IT Glue

Utilize the IT Glue API

Overview

This node integrates with the IT Glue API to update an existing Organization record. It allows users to modify various attributes of an organization such as its name, description, status, type, and notes. This is useful in scenarios where organizational data needs to be kept current within IT Glue, for example, when a company changes its status or updates contact information.

Practical examples include:

  • Updating the organization's status after a merger or acquisition.
  • Changing the short name or description to reflect rebranding.
  • Adding quick notes for internal reference.

Properties

Name Meaning
Organization Name or ID Select the target organization by name or ID from a list or specify dynamically via expression.
Attributes A collection of fields to update on the organization:
- Alert Custom alert message or note related to the organization.
- Description Textual description of the organization.
- Name The official name of the organization.
- Organization Status Name or ID Select the organization's status by name or ID from a list or specify dynamically via expression.
- Organization Type Name or ID Select the organization's type by name or ID from a list or specify dynamically via expression.
- Quick Notes Short notes or remarks about the organization.
- Short Name Abbreviated or short version of the organization's name.

Output

The node outputs JSON data representing the updated organization object as returned by the IT Glue API. This typically includes all the organization's properties after the update, confirming the changes made.

If the node supports binary data output (not indicated here), it would represent attachments or files related to the organization, but this operation focuses on JSON data only.

Dependencies

  • Requires an API key credential for authenticating with the IT Glue API.
  • The node depends on the IT Glue API being accessible and the user having appropriate permissions to update organizations.
  • No additional external services are required beyond the IT Glue API.

Troubleshooting

  • Common Issues:

    • Invalid or missing organization ID/name: Ensure the organization exists and the ID or name is correct.
    • Insufficient permissions: The API key used must have rights to update organization records.
    • Network or API errors: Check connectivity and IT Glue service status.
  • Error Messages:

    • "Organization not found": Verify the provided organization identifier.
    • "Unauthorized": Confirm that the API key is valid and has update permissions.
    • Validation errors on attributes: Make sure attribute values conform to expected formats and allowed options.

Links and References

Discussion