SacNews - Relacionamento

Overview

This node integrates with a customer relationship platform focused on WhatsApp interactions, enabling various operations related to contacts, tags, messages, protocols, groups, marketing campaigns, and more. Specifically, the "Contato - Adicionar Etiqueta" (Contact - Add Tag) operation allows users to link a tag to a contact by specifying their respective IDs.

Common scenarios for this node include automating customer management workflows such as tagging contacts based on behavior or status, enriching contact profiles with additional information, sending notifications or messages via WhatsApp, managing groups and campaigns, and querying detailed contact or protocol data.

For example, in a customer support workflow, you might use this node to add a "VIP" tag to a contact after a successful resolution, enabling targeted follow-ups or marketing campaigns.

Properties

Output

The node outputs JSON data representing the result of the executed operation. For the "Contato - Adicionar Etiqueta" operation, the output typically includes confirmation details about the tag being successfully added to the specified contact. The exact structure depends on the API response but generally contains status information and possibly updated contact data.

If the node supports binary data output in other operations (not specifically for this one), it would represent media files or attachments related to messages or documents handled by the platform.

Dependencies

• Requires an API key credential for authenticating with the external customer relationship platform.
• The node depends on the platform's REST API endpoints to perform actions like adding tags, retrieving contacts, sending messages, etc.
• Proper configuration of the API authentication within n8n is necessary for successful execution.

Troubleshooting

• Common Issues:

  • Invalid or missing contact or tag IDs can cause failures when attempting to add a tag.
  • Authentication errors if the API key credential is not set up correctly or has expired.
  • Network connectivity issues preventing communication with the external platform.

• Error Messages:

  • Errors indicating "contact not found" or "tag not found" suggest incorrect IDs; verify the input values.
  • Authentication errors usually mention invalid credentials; reconfigure the API key credential.
  • Timeout or connection errors may require checking network settings or platform availability.

Resolving these typically involves verifying input parameters, ensuring valid credentials, and confirming the external service is operational.

Links and References

• No direct links are provided in the source code. For further information, consult the documentation of the external customer relationship platform integrated via this node.