SacNews - Relacionamento

Overview

This node integrates with a customer relationship platform via WhatsApp, specifically allowing users to add observations (notes) to an existing protocol. A protocol here typically represents a tracked case, ticket, or interaction record within the system.

The "Protocolo - Observações - Adicionar" operation enables appending textual notes to a specified protocol number. This is useful in scenarios where additional context, updates, or remarks need to be recorded against ongoing support tickets, service requests, or communication threads.

Practical examples:

• Adding a follow-up comment after contacting a customer.
• Recording internal notes about the status or next steps of a protocol.
• Logging observations from a phone call or meeting related to the protocol.

Properties

Output

The node outputs JSON data representing the result of adding the observation to the protocol. Typically, this will include confirmation details such as success status, updated protocol information, or the newly created observation record.

No binary data output is indicated for this operation.

Dependencies

• Requires connection to the external customer relationship platform's API.
• Needs an API authentication token or key configured in n8n credentials to authorize requests.
• The node depends on the bundled action module that implements the actual API calls.

Troubleshooting

• Common issues:

  • Invalid or missing protocol number: Ensure the "Protocolo" property is correctly set and corresponds to an existing protocol.
  • Authentication errors: Verify that the API key or credential used is valid and has sufficient permissions.
  • Network or API downtime: Check connectivity and the status of the external platform.

• Error messages:

  • Errors indicating "protocol not found" suggest the provided protocol number does not exist.
  • Authorization failures indicate problems with the API credentials.
  • Validation errors may occur if the observation text is empty or exceeds allowed length.

Resolving these usually involves verifying input values, checking credentials, and ensuring the external service is operational.

Links and References

• Refer to the external platform’s API documentation for protocols and observations management.
• Consult n8n documentation on setting up API credentials and using custom nodes.