SacNews - Relacionamento

Overview

This node integrates with a customer relationship platform focused on WhatsApp interactions, enabling various operations related to contacts, groups, messages, protocols, marketing campaigns, and more. Specifically, the "Grupos - WhatsApp - Histórico" operation allows users to fetch historical messages from WhatsApp groups by specifying the group ID and pagination.

Common scenarios for this node include:

• Retrieving past WhatsApp group messages for analysis or record-keeping.
• Managing WhatsApp-based customer support or marketing communications.
• Automating workflows that require access to WhatsApp group conversations.

Practical example:

• A support team wants to automatically pull the last 10 pages of messages from a specific WhatsApp group to analyze customer feedback trends.

Properties

Output

The node outputs JSON data containing the fetched WhatsApp group messages corresponding to the specified group ID and page number. The structure typically includes message details such as sender, timestamp, content, and possibly metadata related to the message.

If binary data is involved (not indicated explicitly here), it would represent media attachments or files associated with messages.

Dependencies

• Requires an API key credential to authenticate with the external customer relationship platform's API.
• The node depends on the platform's REST API endpoints to perform actions like fetching WhatsApp group messages.
• Proper configuration of the API credentials in n8n is necessary for successful execution.

Troubleshooting

• Missing or invalid group ID: Ensure the WhatsApp group ID is correctly provided; otherwise, the API may return errors or empty results.
• Pagination issues: Requesting a page number beyond available pages might result in empty responses.
• Authentication failures: Verify that the API key credential is valid and has sufficient permissions.
• API rate limits: Excessive requests may lead to throttling; implement retries or delays if needed.
• Network connectivity: Confirm that the n8n instance can reach the external API endpoint.

Common error messages might include authentication errors, invalid parameter errors, or network timeouts. Resolving them involves checking credentials, input parameters, and network status.

Links and References

• WhatsApp Business API Documentation
• n8n Documentation on Credentials
• Platform-specific API documentation (not publicly linked here) should be consulted for detailed API usage.