SacNews - Relacionamento

Overview

This node integrates with a WhatsApp-based customer relationship platform called SacNews. It provides various operations to interact with contacts, protocols (support tickets or cases), messages, groups, marketing campaigns, and other related entities within the platform.

The specific operation "Protocolo - Listar - Todos" (List All Protocols) retrieves a paginated list of all protocols (cases or tickets) from the platform. This is useful for scenarios where you want to monitor, analyze, or process all ongoing or past support protocols managed via WhatsApp.

Practical examples:

• Automatically fetching all support tickets to generate reports.
• Integrating protocol data into CRM or helpdesk systems.
• Monitoring protocol statuses or volumes over time.

Properties

Output

The node outputs JSON data representing the list of protocols retrieved from the platform for the specified page. Each item in the output array corresponds to a protocol with its associated details (such as ID, status, contact info, timestamps, etc.). The exact structure depends on the platform's API response but generally includes protocol metadata.

No binary data output is indicated for this operation.

Dependencies

• Requires an API key credential to authenticate with the SacNews WhatsApp relationship platform.
• The node depends on internal action methods that handle API requests; these are bundled internally.
• Proper configuration of the API authentication credential in n8n is necessary.

Troubleshooting

• Common issues:

  • Invalid or missing API credentials will cause authentication failures.
  • Requesting a page number less than 1 may result in errors or empty responses.
  • Network connectivity problems can prevent successful API calls.

• Error messages:

  • Authentication errors typically indicate invalid or expired API keys; reconfigure credentials.
  • Pagination errors may occur if the requested page exceeds available pages; verify page numbers.
  • Timeout or connection errors suggest network issues; check connectivity and retry.

Links and References

• No direct external links provided in the source code.
• For more information, consult the SacNews platform API documentation or support resources related to their WhatsApp relationship platform.