SacNews - Relacionamento icon

SacNews - Relacionamento

Interação com a Plataforma de Relacionamento via WhatsApp - SacNews

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Overview

The node "SacNews - Relacionamento" integrates with a customer relationship platform via WhatsApp. Specifically, the operation Contato - Encaminhar (Forward Contact) allows forwarding a contact to another department or operator within the platform. This is useful in scenarios where a contact needs to be redirected to a specialized team or individual for further handling, such as escalating support requests or transferring sales leads.

Practical example:
A support agent receives a customer inquiry but needs to forward the contact to the billing department or a specific operator who handles billing issues. Using this node operation, the contact can be programmatically forwarded without manual intervention.

Properties

Name Meaning
ID Do Contato The unique identifier of the contact to be forwarded.
ID Do Departamento (Optional) The identifier of the department to which the contact should be forwarded.
ID do Operador (Optional) The identifier of the operator to whom the contact should be forwarded.

Output

The output is an array of JSON objects representing the result of the forwarding action. Typically, this will include confirmation details such as success status, updated contact information, or error messages if forwarding failed.

No binary data output is indicated for this operation.

Dependencies

  • Requires connection to the SacNews customer relationship platform API.
  • Needs an API authentication token or key configured in n8n credentials to authorize requests.
  • The node depends on internal action implementations imported from ./actions that handle the actual API calls.

Troubleshooting

  • Common Issues:

    • Invalid or missing contact ID: The forwarding will fail if the contact ID does not exist or is empty.
    • Incorrect department or operator IDs: Forwarding may not succeed if these IDs are invalid or do not correspond to existing entities.
    • Authentication errors: If the API key or token is missing or expired, the node will not be able to perform the forwarding.

  • Error Messages:

    • Errors related to "contact not found" indicate the provided contact ID is incorrect.
    • Authorization errors suggest problems with API credentials; verify and update them in n8n.
    • Network or timeout errors may occur if the external service is unreachable; check connectivity.

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