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SacNews - Relacionamento

Interação com a Plataforma de Relacionamento via WhatsApp - SacNews

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Overview

This node integrates with a customer relationship platform via WhatsApp, enabling various operations related to contacts, groups, messaging, and marketing campaigns. Specifically, the "Grupos - Adicionar Contato" operation allows users to add (link) a contact to a specified group within the platform.

Common scenarios for this node include:

  • Organizing contacts into groups for targeted communication.
  • Managing WhatsApp-based customer engagement by grouping contacts.
  • Automating contact management workflows in CRM systems integrated with WhatsApp.

For example, a user can automate adding new customers to a "VIP Clients" group after they make a purchase, facilitating segmented messaging campaigns.

Properties

Name Meaning
ID Do Grupo The unique identifier of the group to which the contact will be linked.
ID Do Contato The unique identifier of the contact that will be added to the specified group.

Output

The node outputs JSON data representing the result of the operation to link a contact to a group. This typically includes confirmation details such as success status or updated group membership information.

No binary data output is indicated for this operation.

Dependencies

  • Requires an API key credential for authenticating with the external customer relationship platform.
  • The node depends on the platform's API endpoints to perform actions like linking contacts to groups.
  • Proper configuration of the API authentication token or credentials within n8n is necessary.

Troubleshooting

  • Common Issues:

    • Invalid or missing group or contact IDs may cause the operation to fail.
    • Authentication errors if the API key or credentials are incorrect or expired.
    • Network connectivity issues preventing access to the external platform.

  • Error Messages:

    • Errors indicating "Unauthorized" or "Authentication failed" suggest checking API credentials.
    • "Group not found" or "Contact not found" errors indicate invalid IDs; verify the IDs exist in the platform.
    • Timeout or network errors require checking internet connection and platform availability.

Resolving these usually involves verifying input parameters, ensuring valid credentials, and confirming the external service is operational.

Links and References

  • Refer to the external platform’s official API documentation for detailed information on group and contact management endpoints.
  • Consult n8n documentation on setting up API credentials and using custom nodes for integration.

Discussion