SacNews - Relacionamento

Overview

This node interacts with a customer service platform focused on managing protocols (service tickets) and their related observations. Specifically, the operation "Protocolo - Observações - Listar" retrieves all observations associated with a given protocol number. This is useful in scenarios where you want to review notes, comments, or updates made on a particular service request or ticket.

Practical examples include:

• Fetching all internal remarks or customer feedback linked to a support ticket.
• Auditing the history of communications or annotations for a specific protocol.
• Integrating protocol observations into automated reporting or dashboards.

Properties

Output

The node outputs JSON data containing the list of observations related to the specified protocol. Each observation typically includes details such as the content of the note, timestamps, and possibly metadata about the author or type of observation.

If the node supports binary data output (not explicitly shown here), it would represent attachments or media related to observations, but this operation primarily returns structured JSON data.

Dependencies

• Requires an API key credential to authenticate with the external customer service platform.
• The node depends on the platform's API endpoint that provides protocol observations.
• Proper configuration of the API credentials within n8n is necessary for successful execution.

Troubleshooting

• Common issues:

  • Providing an invalid or empty protocol ID will likely result in no data returned or an error.
  • Network connectivity problems or incorrect API credentials can cause authentication failures.
  • If the protocol does not exist or has no observations, the output may be empty.

• Error messages and resolutions:

  • Authentication errors: Verify that the API key credential is correctly set up and has sufficient permissions.
  • Protocol not found: Confirm the protocol number is correct and exists in the system.
  • Timeouts or network errors: Check internet connection and API endpoint availability.

Links and References

• Refer to the customer service platform’s official API documentation for detailed information on protocol and observation endpoints.
• n8n documentation on how to configure API credentials and use custom nodes.