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Bitrix24

Interact with Bitrix24 CRM and business platform

Actions290

Overview

This node integrates with the Bitrix24 platform, allowing users to interact with various Bitrix24 resources such as CRM entities and chats. Specifically, for the Chat resource with the Get Chat operation, the node retrieves detailed information about a specific chat by its ID.

Common scenarios where this node is beneficial include:

  • Fetching chat details to display or process within an automation workflow.
  • Integrating Bitrix24 chat data into other systems or dashboards.
  • Automating responses or actions based on chat metadata.

For example, a user might use this node to get the details of a customer support chat session in Bitrix24 and then trigger follow-up tasks or notifications based on the chat content or participants.

Properties

Name Meaning
Authentication Method used to authenticate with Bitrix24. Options:
- OAuth2 (recommended for production)
- Webhook (simpler but less secure)
- API Key
Chat ID The unique identifier of the chat to retrieve. This is a required string input.

Output

The node outputs JSON data representing the chat details retrieved from Bitrix24. The exact structure depends on the Bitrix24 API response for the chat entity but typically includes fields such as chat ID, participants, messages summary, timestamps, and other metadata related to the chat.

If the node supports binary data output (not explicitly shown in the provided code), it would typically represent attachments or media associated with the chat, but no explicit binary output handling is visible here.

Dependencies

  • Requires valid authentication credentials for Bitrix24, which can be provided via OAuth2, webhook URL, or API key.
  • Uses Bitrix24's REST API endpoints internally to fetch chat data.
  • No additional external dependencies beyond standard HTTP requests to Bitrix24 services.
  • Proper configuration of credentials in n8n is necessary for successful API calls.

Troubleshooting

  • Common Issues:

    • Invalid or expired authentication credentials will cause API call failures.
    • Incorrect or missing Chat ID will result in errors or empty responses.
    • Network connectivity issues may prevent communication with Bitrix24 API.
  • Error Messages:

    • Errors thrown during execution will include the error message from the Bitrix24 API or network layer.
    • If "Continue On Fail" is enabled, errors are returned as part of the output JSON with an error field describing the issue.
  • Resolutions:

    • Verify that the authentication method selected matches the configured credentials.
    • Ensure the Chat ID is correct and exists in the Bitrix24 account.
    • Check network access and firewall settings to allow outbound requests to Bitrix24.
    • Enable "Continue On Fail" to handle errors gracefully in workflows.

Links and References


Note: The summary is based solely on static analysis of the provided source code and property definitions without runtime execution or dynamic import resolution.

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