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Overview

This node integrates with the Bitrix24 platform, specifically providing access to telephony-related resources. The "Get External Line" operation retrieves details about a specific external telephony line by its ID. This is useful in scenarios where you need to fetch configuration or status information about external phone lines connected to your Bitrix24 telephony system.

Practical examples include:

  • Fetching details of an external line before updating or deleting it.
  • Retrieving line information for reporting or monitoring purposes.
  • Integrating telephony line data into workflows that automate call routing or logging.

Properties

Name Meaning
Authentication Method used to authenticate with Bitrix24: OAuth2 (recommended), Webhook (simpler), or API Key
Line ID The unique identifier of the external telephony line to retrieve

Output

The node outputs JSON data representing the details of the requested external line. The exact structure depends on the Bitrix24 API response but typically includes properties such as line configuration, status, and metadata.

If the node supports binary data output (not indicated here), it would represent related telephony assets or media, but this operation primarily returns JSON data.

Dependencies

  • Requires valid authentication credentials for Bitrix24, which can be provided via OAuth2, webhook URL, or API key.
  • Needs network access to the Bitrix24 API endpoints.
  • No additional external services are required beyond Bitrix24 itself.

Troubleshooting

  • Common issues:

    • Invalid or missing Line ID parameter will cause the operation to fail.
    • Authentication failures due to incorrect or expired credentials.
    • Network connectivity problems preventing API calls.
    • Insufficient permissions in Bitrix24 account to access telephony line data.

  • Error messages:

    • Errors returned from Bitrix24 API will be included in the output JSON under an error field if "Continue On Fail" is enabled.
    • Typical errors include "Line not found", "Unauthorized", or "Invalid authentication".

  • Resolutions:

    • Verify the Line ID is correct and exists in Bitrix24.
    • Ensure authentication credentials are properly configured and valid.
    • Check network connectivity and firewall settings.
    • Confirm user permissions in Bitrix24 allow telephony line access.

Links and References

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