Bitrix24

Interact with Bitrix24 CRM and business platform

Actions290

Task Actions
- Create
- Get
- Get All
- Update
- Delete
- Add Comment
- Complete
- Start
- Pause
Direct API Actions
- Call
CRM Actions
- Create
- Update
- Get
- Get All
- Delete
- Get Fields
User Actions
- Get Current User
- Get User
- Get All Users
- Add User
- Update User
- Get User Fields
SPA Actions
- Get Types
- Get Type
- Add Type
- Update Type
- Delete Type
- Get Fields
- Get Items
- Get Item
- Create Item
- Update Item
- Delete Item
- Get SPA Config
- Set SPA Config
- Get SPA List
- Get SPA Info
- Install SPA
- Uninstall SPA
- Update SPA
- Get SPA Status
- Get SPA Settings
- Set SPA Permissions
Activity Actions
- Create
- Update
- Delete
- Get
- Get All
- Get Fields
Automation Actions
- Create Rule
- Update Rule
- Delete Rule
- Get Rule
- Get All Rules
Document Generator Actions
- Generate Document
- Get Document
- Get Documents
- Update Document
- Delete Document
- Download Document
- Get Template
- Get Templates
- Create Template
- Update Template
- Delete Template
- Get Template Fields
- Get Providers
- Get Provider
- Get Regions
Data Storage Actions
- Get Entity
- Add Entity
- Update Entity
- Delete Entity
- Get Entity Rights
- Get Entity Sections
- Add Entity Section
- Update Entity Section
- Delete Entity Section
- Get Entity Item
- Add Entity Item
- Update Entity Item
- Delete Entity Item
- Get Entity Item Properties
- Add Entity Item Property
- Update Entity Item Property
- Delete Entity Item Property
Chat Actions
- Send Message
- Get Messages
- Update Message
- Delete Message
- Create Chat
- Get Chat
- Update Chat
- Get Chat Users
User Field Actions
- Get User Fields
- Add User Field
- Update User Field
- Delete User Field
- Get User Field Types
- Get User Field Settings
- Set User Field Settings
File Actions
- Upload File
- Get File
- Get All Files
- Download File
- Delete File
- Move File
- Copy File
User Field Config Actions
- Add
- Add Multiple
- Delete
- Get
- Get List
- Update
Duplicate Actions
- Find Duplicates
- Find By Communication
- Get Duplicate Criteria
- Enable Duplicate Control
- Disable Duplicate Control
- Merge Duplicates
Timeline Actions
- Get Comments
- Get Comment
- Add Comment
- Update Comment
- Delete Comment
- Get Comment Fields
- Get Note
- Save Note
- Delete Note
- Bind
- Get Bindings
- Unbind
- Get Bindings Fields
- Set Layout Blocks
- Get Layout Blocks
- Delete Layout Blocks
- Add Log Message
- Get Log Message
- Get Log Messages
- Delete Log Message
Disk Actions
- Upload File
- Download File
- Delete File
- Get File Info
- List Files
- Create Folder
- Delete Folder
- Get Storage Info
- Get Storages
- Get Storage
- Get Folders
- Get Folder
- Add Folder
- Update Folder
- Copy Folder
- Move Folder
- Rename Folder
- Get Files
- Get File
- Copy File
- Move File
- Rename File
- Share Item
- Get Shared Items
- Get Sharing Rights
- Update Sharing Rights
Workflow Actions
- Start Workflow
- Get Task
- Get Tasks
- Complete Task
- Get Workflow
- Get Workflows
- Kill Workflow
- Get Templates
Status Actions
- Get All Statuses
- Get Status
- Create Status
- Update Status
- Delete Status
- Get Status Fields
Calendar Actions
- Get Events
- Get Event
- Add Event
- Update Event
- Delete Event
- Get Meeting Status
- Set Meeting Status
- Get Accessibility
- Get Sections
- Add Section
- Update Section
- Delete Section
- Sync Events
Chatbot Actions
- Register Bot
- Unregister Bot
- Update Bot
- Register Command
- Unregister Command
- Update Command
- Answer Command
- Send Message
- Update Message
- Delete Message
- Send Typing
- Get Chat
- Leave Chat
- Set Chat Owner
- Update Chat Avatar
- Update Chat Color
- Update Chat Title
- Add Chat User
- List Chat Users
- Delete Chat User
Events Actions
- Register Handler
- Unregister Handler
- Get Handlers
Lists Actions
- Add
- Delete
- Get
- Update
- Get Iblock Type ID
- Add Field
- Delete Field
- Get Fields
- Get Field Types
- Update Field
- Get Element Fields
- Get Elements
- Get Element
- Add Element
- Update Element
- Delete Element
- Get Element File URL
- Get Section Element
- Get Element File
- Get Sections
- Add Section
- Get Section
- Update Section
- Delete Section
Product Actions
- Get Product
- Get Products
- Add Product
- Update Product
- Delete Product
- Get Product Fields
- Get Product Property
- Get Product Properties
- Add Product Property
- Update Product Property
- Delete Product Property
Open Lines Actions
- Get Open Lines
- Get Session
- Start Session
- Finish Session
- Send Message
- Get Messages
- Transfer Session
- Close Session
Telephony Actions
- Register External Call
- Finish External Call
- Hide External Call
- Show External Call
- Search CRM Entities
- Attach Call Record
- Get External Line
- Add External Line
- Update External Line
- Delete External Line
- Get Voximplant Statistics
- Get Voximplant Line
- Get Voximplant SIP Connector
- Get Voximplant SIP Line
- Add Voximplant SIP Line
- Update Voximplant SIP Line
- Delete Voximplant SIP Line
Message Service Actions
- Send Message
- Get Providers
- Get Provider Limits
- Get Message Status
Notify Actions
- Send System Notification
- Send Personal Notification
- Send Public Notification
- Delete Notification
- Mark as Read
- Mark as Unread
- Get Notifications
- Get Schema
- Confirm Notification
- Answer Notification

Overview

The Bitrix24 node integrates with the Bitrix24 CRM and business platform, enabling automation workflows to interact with various Bitrix24 resources. Specifically, the "Open Lines" resource with the "Finish Session" operation allows users to programmatically close or finish an open communication session within Bitrix24's Open Lines feature. This is useful in scenarios such as automating customer support chat session closures after issue resolution or when a conversation needs to be programmatically ended based on workflow logic.

Practical examples include:

Automatically finishing a live chat session once a support ticket linked to it is resolved.
Closing sessions that have been inactive for a certain period.
Integrating with other systems to mark conversations as finished when external conditions are met.

Properties

Name	Meaning
Authentication	Method of authenticating with Bitrix24: - OAuth2 (recommended for production) - Webhook (simpler but less secure) - API Key authentication
Options	Additional optional parameters: - Filter: JSON object to filter results - Sort: JSON object to specify sort order

Note: The "Options" property is shown only when the resource is "openLines". It allows specifying filtering and sorting criteria in JSON format, which can refine the operation behavior.

Output

The node outputs an array of items where each item contains a json field representing the response from Bitrix24 after attempting to finish the session. If the operation fails and "Continue On Fail" is enabled, the output will contain an error object with keys:

error: The error message string.
resource: The resource name ("openLines").
timestamp: ISO timestamp of when the error occurred.

No binary data output is indicated by the source code.

Dependencies

Requires connection to Bitrix24 via one of the supported authentication methods (OAuth2, webhook URL, or API key).
The node depends on internal helper functions to make API calls to Bitrix24.
Proper credentials must be configured in n8n for the chosen authentication method.
No additional external dependencies beyond Bitrix24 API access.

Troubleshooting

Common issues:
- Incorrect or expired authentication credentials leading to authorization errors.
- Malformed JSON in the "Filter" or "Sort" options causing API call failures.
- Network connectivity problems preventing API requests.
Error messages:
- Errors thrown during execution will include the message from Bitrix24 API or internal exceptions.
- When "Continue On Fail" is enabled, errors are returned in the output JSON for easier debugging.
Resolutions:
- Verify and refresh authentication credentials.
- Validate JSON syntax in filter and sort fields.
- Check network connectivity and Bitrix24 service status.

Links and References

Bitrix24 Open Lines Documentation
Bitrix24 REST API Reference
n8n Documentation (for general Bitrix24 node usage)

Bitrix24Install