ChatWootInstall

Overview

This node interacts with the ChatWoot API to retrieve a Customer Satisfaction (CSAT) Survey Page associated with a specific conversation. It is useful in scenarios where you want to fetch feedback survey details linked to a particular chat or support conversation, enabling further analysis or display of customer satisfaction data.

For example, after a support interaction, you might use this node to get the CSAT survey page URL or content for that conversation to send it to the customer or analyze their feedback.

Properties

Output

The node outputs JSON data representing the CSAT survey page information related to the specified conversation UUID. This typically includes details such as the survey URL, questions, or metadata about the survey page. The exact structure depends on the ChatWoot API response for the CSAT survey page endpoint.

No binary data output is indicated.

Dependencies

• Requires an API key credential for authenticating with the ChatWoot API.
• The node expects the base URL of the ChatWoot instance to be configured in the credentials.
• The node uses standard HTTP headers for JSON communication (Accept: application/json, Content-Type: application/json).

Troubleshooting

• Missing or invalid Conversation UUID: Ensure the conversation UUID is provided and is a valid number; otherwise, the API call will fail.
• Authentication errors: Verify that the API key credential is correctly set up and has sufficient permissions to access CSAT survey pages.
• API endpoint unreachable: Check network connectivity and that the ChatWoot base URL is correct.
• Unexpected API responses: If the API changes or returns errors, review the error message for clues and verify the conversation UUID exists.

Links and References

• ChatWoot API Documentation (for detailed info on CSAT survey endpoints)
• n8n documentation on creating custom nodes