ChatWootInstall

Overview

This node interacts with the ChatWoot API to update the list of agents assigned to a specific inbox within an account. It allows users to add or modify which agents (users) have access to handle conversations in that inbox. This is useful for managing team assignments dynamically, ensuring the right agents are linked to the correct communication channels.

Practical examples include:

• Adding new support agents to a customer service inbox.
• Updating agent assignments when team members change roles.
• Automating inbox agent updates based on external triggers or workflows.

Properties

Output

The node outputs JSON data representing the response from the ChatWoot API after updating the agents in the inbox. This typically includes confirmation of the updated inbox details and the list of assigned agents. The output does not include binary data.

Dependencies

• Requires an API key credential for authenticating with the ChatWoot API.
• The node expects the base URL of the ChatWoot instance to be configured in the credentials.
• Uses the ChatWoot REST API endpoint to update inbox agents.

Troubleshooting

• Invalid Account or Inbox ID: Ensure the provided account and inbox IDs exist and are correct; otherwise, the API will return errors.
• Malformed User IDs JSON: The User Ids property must be valid JSON. Invalid JSON will cause parsing errors.
• Authentication Errors: Verify that the API key credential is correctly set up and has sufficient permissions.
• API Rate Limits or Network Issues: Temporary failures may occur due to rate limiting or connectivity problems; retrying might help.

Links and References

• ChatWoot API Documentation
• Managing Agents in ChatWoot Inboxes