ChatWootInstall

Overview

This node operation toggles the priority level of a specific conversation within an account on the ChatWoot platform. It allows users to update the urgency or importance of conversations, which can help in managing customer support tickets or chat interactions more effectively. For example, a support agent might mark a conversation as "Urgent" to prioritize it for immediate attention or downgrade it to "Low" once resolved.

Properties

Output

The node outputs JSON data representing the updated conversation object after the priority change. This typically includes details such as the conversation ID, updated priority status, timestamps, and possibly other metadata related to the conversation state. There is no binary output associated with this operation.

Dependencies

• Requires an API key credential for authenticating with the ChatWoot API.
• The node depends on the ChatWoot REST API endpoint configured via credentials, including the base URL.
• Proper network access to the ChatWoot service is necessary.

Troubleshooting

• Invalid Account or Conversation ID: If the provided IDs do not exist or are incorrect, the API will likely return an error indicating that the resource was not found. Verify the IDs before running the node.
• Authentication Errors: Missing or invalid API credentials will cause authentication failures. Ensure the API key and base URL are correctly set in the node credentials.
• Invalid Priority Value: Providing a priority value outside the allowed options (urgent, high, medium, low, none) may result in validation errors. Use only the supported priority options.
• Network Issues: Connectivity problems to the ChatWoot API endpoint can cause timeouts or request failures. Check network settings and firewall rules.

Links and References

• ChatWoot API Documentation
• Managing Conversations in ChatWoot