Actions113
- Account Agent Bots Actions
- Agents Actions
- Canned Responses Actions
- Canned Response Actions
- Custom Attributes Actions
- Contacts Actions
- Contact Actions
- Automation Rule Actions
- Help Center Actions
- Conversations Actions
- Conversation Assignment Actions
- Conversation Labels Actions
- Inboxes Actions
- Messages Actions
- Integrations Actions
- Teams Actions
- Custom Filters Actions
- Webhooks Actions
- Reports Actions
- Accounts Actions
- Account Users Actions
- Agent Bots Actions
- Users Actions
- Inbox API Actions
- Contacts API Actions
- Conversations API Actions
- Messages API Actions
- CSAT Survey Page Actions
Overview
This node operation allows you to add a new article to a Help Center account. It is useful for automating the creation and management of knowledge base articles within a customer support or documentation portal. For example, you can use this node to programmatically publish new help articles when content is created or updated in an external CMS, ensuring your Help Center stays current without manual intervention.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account where the article will be added. |
| Portal Id | The Portal ID parameter identifying the specific Help Center portal. |
| Content | The main text content of the article. |
| Meta | JSON object used for search optimization, including tags, title, and description. |
| Position | Numeric position of the article within its category (ordering). |
| Status | Numeric status code representing the article's publication state. |
| Title | The title of the article. |
| Slug | URL-friendly string identifier for the article. |
| Views | Number of views the article has received (can be set initially). |
| Author Id | Numeric ID of the author who created the article. |
| Category Id | Numeric ID of the category under which the article is classified. |
| Folder Id | Numeric ID of the folder containing the article. |
| Associated Article Id | Numeric ID of another article to associate with this one, e.g., for related references. |
Output
The node outputs JSON data representing the newly created article as returned by the API. This typically includes all article details such as IDs, content, metadata, and status. There is no indication that binary data is output by this node.
Dependencies
- Requires an API key credential for authenticating with the Help Center service.
- The node uses a base URL configured via credentials to connect to the Help Center API.
- Proper permissions on the account and portal are necessary to create articles.
Troubleshooting
- Missing Required Fields: Ensure
Account IdandPortal Idare provided and valid; these are mandatory. - Invalid JSON in Meta: The
Metaproperty expects valid JSON; malformed JSON will cause errors. - Permission Errors: If the API key lacks rights to add articles, the request will fail; verify API credentials and permissions.
- API Connectivity Issues: Check network connectivity and correct base URL configuration if requests time out or fail.
- Status Codes: Non-success HTTP responses indicate issues like invalid parameters or server errors; review error messages for specifics.
Links and References
- Refer to your Help Center API documentation for detailed information on article creation endpoints and field definitions.
- Consult n8n documentation on how to configure API credentials and handle JSON input properties.