ChatWootInstall

Overview

This node interacts with the ChatWoot API to retrieve canned responses associated with a specific account. The "Get Account Canned Response" operation fetches predefined message templates (canned responses) that can be used for quick replies in customer support scenarios. This is useful for automating and standardizing responses, improving efficiency in handling common queries.

Practical examples include:

• Automatically loading all canned responses for an account to display in a custom dashboard.
• Using canned responses in workflows to send consistent replies to customers without manual typing.

Properties

Output

The node outputs JSON data containing the list of canned responses retrieved from the specified account. Each item typically includes details such as the response text, identifier, and metadata related to the canned response.

No binary data output is involved.

Dependencies

• Requires an API key credential for authenticating with the ChatWoot API.
• The base URL for the ChatWoot instance must be configured in the node credentials.
• The node depends on the ChatWoot REST API being accessible and properly configured.

Troubleshooting

• Common issues:

  • Invalid or missing API credentials will cause authentication failures.
  • Providing an incorrect or non-existent Account Id may result in empty results or errors.
  • Network connectivity problems can prevent the node from reaching the ChatWoot API.

• Error messages:

  • Authentication errors usually indicate invalid API keys or misconfigured credentials.
  • "Not Found" or similar errors suggest the Account Id does not exist or the user lacks permission.

• Resolutions:

  • Verify that the API key credential is correctly set up and has necessary permissions.
  • Confirm the Account Id is valid and accessible.
  • Check network connectivity and API endpoint availability.

Links and References

• ChatWoot API Documentation
• n8n Documentation on Credentials