ChatWootInstall

Overview

This node interacts with the ChatWoot API to retrieve a Customer Satisfaction (CSAT) Survey Page associated with a specific conversation. It is useful in scenarios where you want to fetch feedback survey details linked to a particular chat or support conversation, enabling further analysis or display of customer satisfaction data.

For example, after a support interaction, you might use this node to get the CSAT survey page URL or content for that conversation to send it to the customer or to analyze survey responses.

Properties

Output

The node outputs JSON data representing the CSAT survey page information related to the specified conversation UUID. This typically includes details such as the survey page URL, survey questions, or metadata about the survey. The exact structure depends on the ChatWoot API response for the CSAT survey page endpoint.

No binary data output is indicated.

Dependencies

• Requires an API key credential for authenticating with the ChatWoot API.
• The base URL for the ChatWoot instance must be configured in the node credentials.
• The node uses standard HTTP headers for JSON communication (Accept: application/json, Content-Type: application/json).

Troubleshooting

• Missing or invalid Conversation UUID: Ensure the conversation UUID is provided and is a valid number. Errors may occur if this parameter is missing or malformed.
• Authentication errors: Verify that the API key credential and base URL are correctly set up in the node credentials.
• API connectivity issues: Check network connectivity to the ChatWoot instance and ensure the API endpoint is accessible.
• Unexpected API responses: If the API returns errors or unexpected data, verify that the conversation UUID exists and that the user has permission to access its CSAT survey page.

Links and References

• ChatWoot API Documentation (for detailed API endpoints and response formats)
• n8n Documentation (for general usage of custom nodes and credentials)