ChatWootInstall

Overview

This node interacts with the ChatWoot API to retrieve detailed information about a specific conversation within a given account. It is useful for scenarios where you need to fetch comprehensive data about customer interactions, support tickets, or chat sessions managed in ChatWoot. For example, a support automation workflow might use this node to pull conversation details before performing sentiment analysis or routing the conversation to the appropriate team.

Properties

Output

The node outputs JSON data containing detailed information about the specified conversation. This typically includes metadata such as conversation status, participants, messages, timestamps, and any associated tags or attributes defined in ChatWoot. The output structure directly reflects the response from the ChatWoot API's conversation details endpoint.

No binary data output is produced by this node.

Dependencies

• Requires an active connection to the ChatWoot API.
• Needs an API authentication token configured in the node credentials.
• The base URL for the ChatWoot instance must be set in the credentials configuration.

Troubleshooting

• Invalid Account or Conversation ID: If the provided IDs do not exist or are incorrect, the API will return an error. Verify that the numeric IDs correspond to valid entities in your ChatWoot account.
• Authentication Errors: Ensure that the API key/token is correctly configured and has sufficient permissions to access conversation data.
• Network Issues: Connectivity problems or incorrect base URL settings can cause request failures. Confirm the URL and network accessibility.
• API Rate Limits: Excessive requests may lead to rate limiting; consider adding delays or handling retries gracefully.

Links and References

• ChatWoot API Documentation - Conversations
• ChatWoot Official Website