Actions113
- Accounts Actions
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Overview
This node operation allows you to add a new article to a Help Center account. It is useful for automating the creation and management of knowledge base articles within a customer support or self-service portal. For example, you can use this node to programmatically publish new help articles when new product features are released or to bulk import existing documentation into your Help Center.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account where the article will be added. |
| Portal Id | The Portal ID parameter identifying the specific Help Center portal. |
| Content | The main text content of the article. |
| Meta | JSON object used for search optimization, including tags, title, and description. |
| Position | Numeric position of the article within its category (ordering). |
| Status | Numeric status code representing the article's publication state (e.g., draft, published). |
| Title | The title of the article. |
| Slug | URL-friendly string identifier for the article. |
| Views | Number of views the article has received (can be set initially). |
| Author Id | Numeric ID of the author who created the article. |
| Category Id | Numeric ID of the category under which the article is classified. |
| Folder Id | Numeric ID of the folder containing the article. |
| Associated Article Id | Numeric ID of another article to associate with this one, e.g., for related references. |
Output
The node outputs JSON data representing the newly created article as returned by the Help Center API. This typically includes all the article details such as its ID, title, content, metadata, and status. There is no binary output.
Dependencies
- Requires an API key credential for authenticating with the Help Center service.
- The node uses the base URL and authentication credentials configured in n8n to connect to the Help Center API.
- No additional external dependencies beyond the API access are required.
Troubleshooting
- Missing Required Fields: Ensure that
Account IdandPortal Idare provided and valid numeric values; these are mandatory. - Invalid JSON in Meta: The
Metaproperty expects valid JSON. Invalid JSON syntax will cause errors. - API Authentication Errors: Verify that the API key or authentication token is correctly configured and has sufficient permissions.
- Status Codes: If the API returns errors related to status codes, check that the
Statusvalue corresponds to a valid state supported by the Help Center. - Network Issues: Confirm network connectivity to the Help Center API endpoint.
Links and References
- Refer to your Help Center API documentation for detailed information on article creation endpoints and field meanings.
- Consult n8n documentation on how to configure API credentials and use HTTP request nodes if needed.