ChatWootInstall

Overview

This node interacts with the ChatWoot API to retrieve canned responses associated with a specific account. The "Get Account Canned Response" operation fetches predefined message templates (canned responses) that can be used for quick replies in customer support scenarios.

Common use cases include:

• Automating retrieval of canned responses to display or process within workflows.
• Integrating ChatWoot canned responses into other systems or messaging platforms.
• Managing and syncing canned responses across multiple tools.

For example, a support team could use this node to pull all canned responses for an account and then filter or update them as part of an automated workflow.

Properties

Output

The node outputs JSON data containing the list of canned responses retrieved from the specified account. Each item typically includes details such as the response text, identifier, and metadata related to the canned response.

No binary data output is indicated.

Dependencies

• Requires an API key credential for authenticating with the ChatWoot API.
• The base URL for the ChatWoot instance must be configured in the credentials.
• Uses the ChatWoot REST API endpoint for fetching canned responses.

Troubleshooting

• Invalid Account Id: If the provided account ID does not exist or is incorrect, the API may return an error or empty result. Verify the account ID is correct.
• Authentication Errors: Missing or invalid API credentials will cause authentication failures. Ensure the API key and base URL are correctly set in the node credentials.
• Network Issues: Connectivity problems to the ChatWoot server will prevent data retrieval. Check network access and firewall settings.
• API Rate Limits: Excessive requests might trigger rate limiting by ChatWoot. Implement retry logic or reduce request frequency if needed.

Links and References

• ChatWoot API Documentation
• ChatWoot Official Website