Actions113
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Overview
This node interacts with the ChatWoot API to delete a specific canned response from an account. Canned responses are predefined messages that can be used to quickly reply to common queries or situations in customer support workflows. This operation is useful for managing and maintaining the set of canned responses by removing outdated or irrelevant ones.
A practical example would be a customer support team that wants to clean up their list of canned responses by deleting those no longer applicable, ensuring agents only have relevant quick replies available.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account from which the canned response will be deleted. |
| Id | The ID of the canned response that should be deleted from the specified account. |
Output
The node outputs JSON data representing the result of the deletion request. Typically, this will include confirmation of successful deletion or details about any error encountered. The exact structure depends on the ChatWoot API's response but generally confirms whether the canned response was removed.
No binary data output is expected from this operation.
Dependencies
- Requires an API key credential for authenticating with the ChatWoot API.
- The base URL for the ChatWoot instance must be configured in the node credentials.
- The node uses HTTP requests to communicate with the ChatWoot REST API.
Troubleshooting
Common issues:
- Invalid or missing account ID or canned response ID will cause the deletion to fail.
- Authentication errors if the API key or base URL is incorrect or expired.
- Network connectivity problems may prevent the node from reaching the ChatWoot API.
Error messages:
- "Unauthorized" or "Authentication failed": Check that the API key credential is valid and correctly configured.
- "Not Found" or similar: Verify that the provided account ID and canned response ID exist.
- "Bad Request": Ensure that the input properties are correctly formatted and required fields are provided.
Resolving these typically involves verifying input parameters, checking credentials, and ensuring network access to the ChatWoot API endpoint.
Links and References
- ChatWoot API Documentation – Official API docs for reference on canned responses and other endpoints.