ChatWoot

Interact with ChatWoot API

Actions113

Accounts Actions
- Create An Account
- Get Details Of An Account
- Delete An Account
- Update An Account
Account Users Actions
- List All Account Users
- Create An Account User
- Delete An Account User
Agent Bots Actions
- Create An Agent Bot
- Get Details Of A Single Agent Bot
- Delete An Agent Bot
- Update An Agent Bot
Users Actions
- Create A User
- Get Details Of A User
- Delete A User
- Update A User
- Get Sso Url Of A User
Inbox API Actions
- Get Details Of A Inbox
Contacts API Actions
- Create A Contact
- Get Details Of A Contact
- Update A Contact
Conversations API Actions
- List All Contact Conversations
- Create A Conversation
Messages API Actions
- List All Converation Messages
- Create A Message
- Update A Message
CSAT Survey Page Actions
- Get Csat Survey Page
Account Agent Bots Actions
- List All Account Agent Bots
- Create An Account Agent Bot
- Get Details Of A Single Account Agent Bot
- Delete An Account Agent Bot
- Update An Account Agent Bot
Agents Actions
- Get Account Agents
- Add New Agent To Account
- Delete Agent From Account
- Update Agent In Account
Canned Responses Actions
- Get Account Canned Response
- Add New Canned Response To Account
- Delete Canned Response From Account
Canned Response Actions
- Update Canned Response In Account
Custom Attributes Actions
- Get Account Custom Attribute
- Add New Custom Attribute To Account
- Get Details Of A Single Custom Attribute
- Delete Custom Attribute From Account
- Update Custom Attribute In Account
Contacts Actions
- Contact List
- Contact Create
- Contact Details
- Contact Update
- Contact Delete
- Contact Conversations
- Contact Search
- Contact Filter
Contact Actions
- Contact Inbox Creation
- Contactable Inboxes Get
Automation Rule Actions
- Get Account Automation Rule
- Add New Automation Rule To Account
- Get Details Of A Single Automation Rule
- Delete Automation Rule From Account
- Update Automation Rule In Account
Help Center Actions
- Get Portal
- Add New Portal To Account
- Update New Portal To Account
- Add New Category To Account
- Add New Article To Account
Conversations Actions
- Conversation List Meta
- Conversation List
- New Conversation
- Conversation Filter
- Get Details Of A Conversation
- Toggle Status Of A Conversation
- Toggle Priority Of A Conversation
Conversation Assignment Actions
- Assign A Conversation
Conversation Labels Actions
- List All Labels Of A Conversation
- Conversation Add Labels
Inboxes Actions
- List All Inboxes
- Get Inbox
- Inbox Creation
- Update Inbox
- Get Inbox Agent Bot
- Update Agent Bot
- Get Inbox Members
- Add New Agent To Inbox
- Delete Agent In Inbox
- Update Agents In Inbox
Messages Actions
- List All Messages
- Create A New Message In A Conversation
- Delete A Message
Integrations Actions
- Get Details Of All Integrations
- Create An Integration Hook
- Delete An Integration Hook
- Update An Integrations Hook
Teams Actions
- List All Teams
- Create A Team
- Get Details Of A Single Team
- Delete A Team
- Update A Team
- Get Team Members
- Add New Agent To Team
- Delete Agent In Team
- Update Agents In Team
Custom Filters Actions
- List All Filters
- Create A Custom Filter
- Get Details Of A Single Custom Filter
- Delete A Custom Filter
- Update A Custom Filter
Webhooks Actions
- List All Webhooks
- Create A Webhook
- Delete A Webhook
- Update A Webhook
Reports Actions
- List All Conversation Statistics
- List All Conversation Statistics Summary
- Get Account Conversation Metrics
- Get Agent Conversation Metrics

Overview

This node operation allows users to toggle the status of a conversation within an account on the ChatWoot platform. It is useful for managing customer support conversations by updating their state, such as marking them as open, resolved, or pending. Practical scenarios include automating workflow steps where conversations need to be programmatically closed after resolution or reopened if further action is required.

Properties

Name	Meaning
Account Id	The numeric ID of the account to which the conversation belongs.
Conversation Id	The numeric ID of the specific conversation whose status is to be toggled.
Status	The new status to set for the conversation. Options: Open, Resolved, Pending.

Output

The output JSON contains the response from the ChatWoot API after attempting to update the conversation status. This typically includes details about the updated conversation object reflecting the new status. The node does not output binary data.

Dependencies

Requires an API key credential for authenticating with the ChatWoot API.
The base URL for the ChatWoot instance must be configured in the node credentials.
The node uses HTTP requests to interact with the ChatWoot REST API.

Troubleshooting

Invalid Account or Conversation ID: If the provided IDs do not exist or are incorrect, the API will return an error. Verify that the IDs are correct and correspond to existing resources.
Authentication Errors: Ensure the API key credential is valid and has sufficient permissions to update conversation statuses.
Status Value Errors: Only the specified status options ("open", "resolved", "pending") are accepted. Using any other value will cause the request to fail.
Network Issues: Connectivity problems with the ChatWoot server can cause timeouts or failures. Check network access and endpoint availability.

Links and References

ChatWoot API Documentation (for detailed API endpoints and payloads)
n8n Documentation (for general usage of custom nodes and credentials)

ChatWootInstall