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Kennis Flux

Interact with IT Service Management and Asset Tracking Systems
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Overview

This node interacts with the Kennis Flux IT Service Management and Asset Tracking system via its API. Specifically, the 'Monitor' resource with the 'Get' operation allows users to retrieve detailed information about a specific record by its ID within a chosen GLPI category, such as IT assets, helpdesk tickets, user administration, management data, or common reference data. This is useful for scenarios where you need to fetch and use detailed data about a particular IT asset or service ticket in an automated workflow, for example, to monitor asset status or track ticket progress.

Use Case Examples

  1. Retrieve details of a specific IT asset by its ID to update an inventory system.
  2. Fetch a helpdesk ticket's information to trigger notifications or escalate issues automatically.

Properties

Name Meaning
Category The GLPI category to work with, such as Assets, Assistance, Administration, Management, or Dropdowns.
ID The unique identifier of the record to retrieve within the selected category. This is required for the 'Get' operation.
Options Additional request options including Accept-Language for localized content, GLPI-Entity to specify the entity ID for the request, and GLPI-Entity-Recursive to apply the entity recursively.

Output

JSON

  • json - The JSON response containing the detailed data of the requested record from the GLPI system.

Dependencies

  • Requires an OAuth2 API credential for authentication with the GLPI system, including client ID, client secret, username, and password.

Troubleshooting

  • Common issues include invalid or missing ID parameter, resulting in errors when the record cannot be found.
  • OAuth2 token request failures due to incorrect credentials or network issues will cause authentication errors.
  • Invalid JSON in additional fields (if used) will throw parsing errors; ensure JSON syntax is correct.

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