Actions40
- Computer Actions
- Monitor Actions
- Printer Actions
- Network Equipment Actions
- Phone Actions
- Software Actions
- Peripheral Actions
- Software License Actions
Overview
This node interacts with the Kennis Flux IT Service Management and Asset Tracking system via its API. Specifically, the 'Phone' resource with the 'Get' operation allows users to retrieve detailed information about a specific phone record by its ID within a selected GLPI category. This is useful for scenarios where IT administrators or service desk agents need to fetch phone-related asset or assistance data for management, troubleshooting, or reporting purposes.
Use Case Examples
- Retrieve details of a phone asset by its ID in the 'Assets' category to check its status or configuration.
- Fetch helpdesk ticket information related to a phone device in the 'Assistance' category for support purposes.
Properties
| Name | Meaning |
|---|---|
| Category | The GLPI category to work with, such as Assets, Assistance, Administration, Management, or Dropdowns. |
| ID | The unique identifier of the phone record to retrieve. This is required for the Get operation. |
| Options | Additional request options including Accept-Language for localized content, GLPI-Entity to specify the entity ID for the request, and GLPI-Entity-Recursive to apply the entity recursively. |
Output
JSON
json- The JSON response containing the phone record details retrieved from the GLPI API.
Dependencies
- Requires an OAuth2 API credential for authentication with the GLPI system, including client ID, client secret, username, and password.
Troubleshooting
- Common issues include invalid or missing ID parameter, resulting in errors when the record cannot be found.
- OAuth2 token request failures due to incorrect credentials or network issues will prevent API access.
- Invalid JSON in additional fields (if used) will cause errors; ensure proper JSON formatting.
Links
- GLPI Official Website - Official site for GLPI ITSM and asset management system.