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Kennis Flux

Interact with IT Service Management and Asset Tracking Systems
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Overview

This node interacts with the Kennis Flux IT Service Management and Asset Tracking system via its API. It supports operations on various GLPI categories such as Assets, Assistance, Administration, Management, and Dropdowns. The 'Create' operation allows users to create new resources within a selected category by specifying fields like name, comment, and additional JSON fields. This node is useful for automating IT asset management, helpdesk ticket creation, user administration, and other ITSM tasks.

Use Case Examples

  1. Creating a new helpdesk ticket in the Assistance category with a detailed description.
  2. Adding a new IT asset like a computer or printer in the Assets category.
  3. Creating a new user profile or group in the Administration category.

Properties

Name Meaning
Category The GLPI category to work with, such as Assets, Assistance, Administration, Management, or Dropdowns.
Fields The fields to include in the create request, including Name, Comment, and Additional Fields as a JSON object.
Options Additional request options such as Accept-Language for localized content, GLPI-Entity to specify the entity ID, and GLPI-Entity-Recursive to apply the entity recursively.

Output

JSON

  • json - The JSON response from the GLPI API representing the created resource or error information.

Dependencies

  • An OAuth2 API credential for authentication with the GLPI system.

Troubleshooting

  • Invalid JSON in Additional Fields: This error occurs if the Additional Fields input contains malformed JSON. Ensure the JSON syntax is correct before submitting.
  • OAuth2 token request failed: This error indicates failure to obtain an OAuth2 token, possibly due to incorrect credentials or network issues. Verify the API credentials and network connectivity.
  • Operation not found error: This occurs if the specified operation is not supported for the selected category/resource. Check that the category and operation names are correct.

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