Actions40
- Computer Actions
- Monitor Actions
- Printer Actions
- Network Equipment Actions
- Phone Actions
- Software Actions
- Peripheral Actions
- Software License Actions
Overview
This node interacts with the Kennis Flux IT Service Management and Asset Tracking system via its API. Specifically, the 'Phone' resource with the 'Get Many' operation allows users to retrieve multiple phone records from the system. It supports filtering, pagination, and localization options, making it useful for scenarios where bulk data retrieval of phone-related assets or tickets is needed, such as generating reports, syncing data with other systems, or monitoring IT assets and helpdesk tickets.
Use Case Examples
- Retrieve all phone records in the 'Assistance' category to analyze helpdesk ticket statuses.
- Fetch a limited number of phone records filtered by a specific RSQL query to integrate with an external asset management system.
- Use pagination to retrieve phone records in batches for processing large datasets.
Properties
| Name | Meaning |
|---|---|
| Category | The GLPI category to work with, such as IT Assets, Helpdesk, Administration, Management, or Dropdowns. |
| Return All | Whether to return all results or only up to a given limit. |
| Limit | Maximum number of results to return when 'Return All' is false. |
| Filters | Filters to apply to the query, including an RSQL filter string and a start index for pagination. |
| Options | Additional request options such as language, entity ID, and recursive entity application. |
Output
JSON
json- The retrieved phone records or data from the GLPI API, returned as JSON objects.
Dependencies
- An OAuth2 API credential for authentication with the GLPI system.
Troubleshooting
- Common issues include invalid OAuth2 credentials causing authentication failures. Ensure the username, password, client ID, and client secret are correct.
- Invalid JSON in additional fields can cause errors; verify JSON syntax if using additional fields in POST, PATCH, or PUT operations.
- RSQL filter syntax errors may result in no data or errors; validate filter strings carefully.
- API rate limits or network issues may cause request failures; check connectivity and API usage limits.
Links
- GLPI Official Website - Official site for GLPI ITSM and asset management system.
- GLPI API Documentation - Detailed documentation for GLPI API endpoints and usage.