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Kennis Flux

Interact with IT Service Management and Asset Tracking Systems

Overview

This node interacts with the Kennis Flux IT Service Management and Asset Tracking system via its API. Specifically, the 'Network Equipment' resource with the 'Get' operation allows users to retrieve detailed information about a specific network equipment record by its ID. This is useful for scenarios where you need to fetch and use data about network devices within automated workflows, such as asset management, inventory updates, or IT support ticket enrichment.

Use Case Examples

  1. Retrieve details of a network switch by its ID to update an asset management database.
  2. Fetch information about a printer to include in a maintenance ticket workflow.

Properties

Name Meaning
Category The GLPI category to work with, such as IT Assets, Helpdesk, Administration, etc.
ID The ID of the record to retrieve. Required for get, update, and delete operations.
Options Additional request options such as language for localized content, entity ID for the request, and whether to apply entity recursively.

Output

JSON

  • json - The JSON response containing the network equipment record details retrieved from the GLPI API.

Dependencies

  • Requires an OAuth2 API credential for authentication with the GLPI system, including client ID, client secret, username, and password.

Troubleshooting

  • Common issues include invalid or missing ID parameter, resulting in errors from the API about missing resource identifiers.
  • OAuth2 token request failures due to incorrect credentials or network issues will cause authentication errors; ensure credentials are correct and the GLPI URL is reachable.
  • Invalid JSON in additional fields (if used) will cause parsing errors; ensure JSON syntax is correct.

Links

  • GLPI Project - Official site for the GLPI ITSM and asset management system.

Discussion