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Kennis Flux

Interact with IT Service Management and Asset Tracking Systems
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Overview

This node interacts with the Kennis Flux IT Service Management and Asset Tracking system via its API. Specifically, the 'Peripheral' resource with the 'Get' operation allows users to retrieve detailed information about a specific peripheral record by its ID within a chosen GLPI category (such as Assets, Assistance, Administration, Management, or Dropdowns). This is useful for scenarios where you need to fetch and work with detailed peripheral data, for example, retrieving information about a particular IT asset or helpdesk ticket for further processing or reporting.

Use Case Examples

  1. Retrieve details of a specific computer peripheral by its ID in the 'Assets' category.
  2. Fetch a helpdesk ticket's information by its ID in the 'Assistance' category for automated ticket management.

Properties

Name Meaning
Category The GLPI category to work with, such as Assets, Assistance, Administration, Management, or Dropdowns.
ID The unique identifier of the peripheral record to retrieve.
Options Additional request options including language for localized content, entity ID for the request, and whether to apply the entity recursively.

Output

JSON

  • json - The JSON object representing the retrieved peripheral record data from the GLPI system.

Dependencies

  • Requires an OAuth2 API credential for authentication with the GLPI system, including client ID, client secret, username, and password.

Troubleshooting

  • Common issues include invalid or expired OAuth2 tokens, which result in authentication failures. Ensure credentials are correct and tokens are refreshed as needed.
  • Invalid JSON in additional fields (if used) can cause errors; validate JSON syntax before submission.
  • If the specified ID does not exist, the API may return an error or empty response; verify the ID is correct.

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