Konverte Digital

Interact with Konverte Digital API

Actions115

Teams Actions
- Update Agents In Team
- Delete Agent In Team
- List All Teams
- Create A Team
- Get Details Of A Single Team
- Delete A Team
- Update A Team
- Get Team Members
- Add New Agent To Team
Account Users Actions
- Delete An Account User
- List All Account Users
- Create An Account User
Custom Attributes Actions
- Add New Custom Attribute To Account
- Get Account Custom Attribute
- Get Details Of A Single Custom Attribute
- Delete Custom Attribute From Account
- Update Custom Attribute In Account
Contacts Actions
- Contact List
- Contact Create
- Contact Details
- Contact Update
- Contact Delete
- Contact Conversations
- Contact Search
- Contact Filter
Conversation Labels Actions
- Conversation Add Labels
- List All Labels Of A Conversation
Reports Actions
- List All Conversation Statistics
- List All Conversation Statistics Summary
- Get Account Conversation Metrics
- Get Agent Conversation Metrics
Accounts Actions
- Create An Account
- Get Details Of An Account
- Delete An Account
- Update An Account
Contact Actions
- Contact Inbox Creation
- Contactable Inboxes Get
Agent Bots Actions
- List All Agent Bots
- Create An Agent Bot
- Get Details Of A Single Agent Bot
- Delete An Agent Bot
- Update An Agent Bot
Users Actions
- Create A User
- Get Details Of A User
- Delete A User
- Update A User
- Get Sso Url Of A User
Inbox API Actions
- Get Details Of A Inbox
Contacts API Actions
- Create A Contact
- Get Details Of A Contact
- Update A Contact
Conversations API Actions
- List All Contact Conversations
- Create A Conversation
Messages API Actions
- List All Converation Messages
- Create A Message
- Update A Message
CSAT Survey Page Actions
- Get Csat Survey Page
Account Agent Bots Actions
- List All Account Agent Bots
- Create An Account Agent Bot
- Get Details Of A Single Account Agent Bot
- Delete An Account Agent Bot
- Update An Account Agent Bot
Agents Actions
- Get Account Agents
- Add New Agent To Account
- Delete Agent From Account
- Update Agent In Account
Canned Responses Actions
- Get Account Canned Response
- Add New Canned Response To Account
- Delete Canned Response From Account
Canned Response Actions
- Update Canned Response In Account
Messages Actions
- List All Messages
- Create A New Message In A Conversation
- Delete A Message
Automation Rule Actions
- Get Account Automation Rule
- Add New Automation Rule To Account
- Get Details Of A Single Automation Rule
- Delete Automation Rule From Account
- Update Automation Rule In Account
Help Center Actions
- Get Portal
- Add New Portal To Account
- Update New Portal To Account
- Add New Article To Account
- Add New Category To Account
Conversations Actions
- Conversation List Meta
- Conversation List
- Conversation Filter
- New Conversation
- Get Details Of A Conversation
- Toggle Status Of A Conversation
- Toggle Priority Of A Conversation
Conversation Assignment Actions
- Assign A Conversation
Inboxes Actions
- List All Inboxes
- Get Inbox
- Inbox Creation
- Update Inbox
- Get Inbox Agent Bot
- Update Agent Bot
- Get Inbox Members
- Add New Agent To Inbox
- Delete Agent In Inbox
- Update Agents In Inbox
Integrations Actions
- Get Details Of All Integrations
- Create An Integration Hook
- Delete An Integration Hook
- Update An Integrations Hook
Profile Actions
- Fetch Profile
Custom Filters Actions
- List All Filters
- Create A Custom Filter
- Get Details Of A Single Custom Filter
- Delete A Custom Filter
- Update A Custom Filter
Webhooks Actions
- List All Webhooks
- Create A Webhook
- Delete A Webhook
- Update A Webhook

Overview

This node operation updates an agent's details within a specified account in the Konverte Digital system. It is useful for managing agent roles, availability, and settings dynamically, such as changing an agent's role from agent to administrator, updating their availability status, or configuring auto offline behavior. Practical examples include updating an agent's status to 'busy' during peak hours or changing their role to administrator for elevated permissions.

Use Case Examples

Update an agent's role to administrator in account ID 12345.
Set an agent's availability to 'offline' automatically when away.
Modify the auto offline setting for an agent to false.

Properties

Name	Meaning
Account Id	The numeric ID of the account where the agent exists.
Id	The unique identifier of the agent to be updated.
Role	Defines whether the agent is an 'agent' or an 'administrator' within the account.
Availability	The current availability status of the agent.
Auto Offline	Boolean setting to automatically set the agent offline when away.
Request Options	Additional request settings such as batching, SSL validation, proxy, and timeout configurations.

Output

JSON

id - The ID of the updated agent.
account_id - The account ID where the agent belongs.
role - The updated role of the agent.
availability - The updated availability status of the agent.
auto_offline - The updated auto offline setting of the agent.
updated_at - Timestamp of when the agent was last updated.

Dependencies

Requires an API key credential for authentication to the Konverte Digital API.

Troubleshooting

Ensure the account ID and agent ID are correct and exist in the system to avoid 'not found' errors.
Verify that the API key credential is valid and has sufficient permissions to update agent details.
Check network connectivity and proxy settings if requests fail or time out.
If SSL certificate validation fails, consider enabling the 'Ignore SSL Issues' option cautiously.

Konverte DigitalInstall