Actions115
- Teams Actions
- Account Users Actions
- Custom Attributes Actions
- Contacts Actions
- Conversation Labels Actions
- Reports Actions
- Accounts Actions
- Contact Actions
- Agent Bots Actions
- Users Actions
- Inbox API Actions
- Contacts API Actions
- Conversations API Actions
- Messages API Actions
- CSAT Survey Page Actions
- Account Agent Bots Actions
- Agents Actions
- Canned Responses Actions
- Canned Response Actions
- Messages Actions
- Automation Rule Actions
- Help Center Actions
- Conversations Actions
- Conversation Assignment Actions
- Inboxes Actions
- Integrations Actions
- Profile Actions
- Custom Filters Actions
- Webhooks Actions
Overview
This node updates the agent bot associated with a specific inbox in the Konverte Digital platform. It is useful for scenarios where you need to change or assign a different agent bot to an inbox, such as automating customer support workflows or managing chatbot assignments dynamically.
Use Case Examples
- Updating the agent bot for a customer support inbox to a new bot ID to improve response automation.
- Changing the assigned agent bot for an inbox based on new business rules or bot availability.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account to which the inbox belongs. |
| Id | The ID of the inbox to update. |
| Agent Bot | The ID of the agent bot to assign to the inbox. |
| Request Options | Additional request options such as batching, SSL certificate validation, proxy settings, and timeout configuration. |
Output
JSON
response- The JSON response from the API after updating the agent bot for the specified inbox.
Dependencies
- Requires an API key credential for authentication with the Konverte Digital API.
Troubleshooting
- Ensure the account ID and inbox ID are correct and exist in the system to avoid 'not found' errors.
- Verify the agent bot ID is valid and accessible by the account to prevent assignment failures.
- Check network settings if using a proxy or if SSL certificate validation is disabled, as misconfiguration can cause request failures.
- Timeout errors may occur if the server is slow to respond; adjust the timeout setting accordingly.
Links
- Chatwoot API Documentation - Update Agent Bot - Official API documentation for updating the agent bot of an inbox.