Actions115
- Teams Actions
- Account Users Actions
- Custom Attributes Actions
- Contacts Actions
- Conversation Labels Actions
- Reports Actions
- Accounts Actions
- Contact Actions
- Agent Bots Actions
- Users Actions
- Inbox API Actions
- Contacts API Actions
- Conversations API Actions
- Messages API Actions
- CSAT Survey Page Actions
- Account Agent Bots Actions
- Agents Actions
- Canned Responses Actions
- Canned Response Actions
- Messages Actions
- Automation Rule Actions
- Help Center Actions
- Conversations Actions
- Conversation Assignment Actions
- Inboxes Actions
- Integrations Actions
- Profile Actions
- Custom Filters Actions
- Webhooks Actions
Overview
This node interacts with the Conversations API to list all conversations associated with a specific contact within a given inbox. It is useful for retrieving conversation history or managing customer interactions in a contact center or messaging platform. For example, a user can input an inbox identifier and a contact identifier to fetch all conversations related to that contact in that inbox.
Use Case Examples
- Retrieve all conversations for a customer in a support inbox to analyze communication history.
- Fetch contact conversations to display in a CRM system for customer service agents.
Properties
| Name | Meaning |
|---|---|
| Inbox Identifier | The identifier obtained from the API inbox channel, used to specify the inbox from which to list conversations. |
| Contact Identifier | The source ID of the contact obtained when the contact was created, used to specify which contact's conversations to list. |
| Request Options | Additional request settings such as batching, SSL certificate validation, proxy configuration, and request timeout to control how the API requests are made. |
Output
JSON
conversations- An array of conversation objects related to the specified contact in the inbox.
Dependencies
- Requires an API key credential for authentication to the Konverte Digital API (ChatWoot).
Troubleshooting
- Ensure the inbox identifier and contact identifier are correct and exist in the system to avoid empty or error responses.
- If SSL certificate validation fails and the API endpoint uses a self-signed certificate, enable the 'Ignore SSL Issues' option to bypass validation.
- Check proxy settings if requests fail due to network restrictions.
- Adjust timeout settings if the server response is slow to prevent premature request abortion.
Links
- ChatWoot Conversations API Documentation - Official documentation for the Conversations API to understand available endpoints and data structures.