Actions115
- Teams Actions
- Account Users Actions
- Custom Attributes Actions
- Contacts Actions
- Conversation Labels Actions
- Reports Actions
- Accounts Actions
- Contact Actions
- Agent Bots Actions
- Users Actions
- Inbox API Actions
- Contacts API Actions
- Conversations API Actions
- Messages API Actions
- CSAT Survey Page Actions
- Account Agent Bots Actions
- Agents Actions
- Canned Responses Actions
- Canned Response Actions
- Messages Actions
- Automation Rule Actions
- Help Center Actions
- Conversations Actions
- Conversation Assignment Actions
- Inboxes Actions
- Integrations Actions
- Profile Actions
- Custom Filters Actions
- Webhooks Actions
Overview
This node operation lists all labels associated with a specific conversation within an account in the Konverte Digital (ChatWoot) system. It is useful for retrieving metadata tags or labels that categorize or provide additional context to conversations, which can help in organizing, filtering, or analyzing customer interactions. For example, a user might use this operation to fetch all labels for a customer support conversation to understand its status or priority.
Use Case Examples
- Retrieve all labels for conversation ID 12345 in account ID 67890 to display them in a dashboard.
- Fetch labels to automate routing or escalation based on conversation tags.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account to which the conversation belongs. |
| Conversation Id | The numeric ID of the conversation for which to list all labels. |
| Request Options | Additional request settings such as batching, SSL certificate validation, proxy configuration, and timeout settings to control how the API request is made. |
Output
JSON
labels- Array of label objects associated with the specified conversation.
Dependencies
- Requires an API key credential for authentication to the Konverte Digital (ChatWoot) API.
Troubleshooting
- Ensure the account ID and conversation ID are correct and exist in the system to avoid 'not found' errors.
- If SSL certificate validation fails, consider enabling the 'Ignore SSL Issues' option, but be aware of security risks.
- Check proxy settings if requests fail due to network restrictions.
- Timeout errors can be resolved by increasing the timeout setting in request options.
Links
- ChatWoot API Documentation - List Labels of a Conversation - Official API documentation for listing all labels of a conversation in ChatWoot.