Actions115
- Teams Actions
- Account Users Actions
- Custom Attributes Actions
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- Conversation Labels Actions
- Reports Actions
- Accounts Actions
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- Agent Bots Actions
- Users Actions
- Inbox API Actions
- Contacts API Actions
- Conversations API Actions
- Messages API Actions
- CSAT Survey Page Actions
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Overview
This node interacts with the Konverte Digital API to retrieve agent conversation metrics reports. It is designed to fetch detailed metrics about agent conversations within an account, which can be useful for performance analysis, monitoring, and reporting in customer support or sales environments. For example, a user can specify an account ID and optionally a user ID to get metrics specific to an agent or a group of agents.
Use Case Examples
- Retrieve conversation metrics for a specific account to analyze agent performance.
- Fetch metrics filtered by a particular user ID to monitor individual agent activity.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account for which the report is requested. |
| Type | Type of report to retrieve, currently supports 'agent' type only. |
| User Id | Optional numeric ID of the user to filter the report by a specific agent. |
| Request Options | Additional request options such as batching, SSL certificate validation, proxy settings, and timeout configuration. |
Output
JSON
data- The main response data containing the agent conversation metrics report.meta- Metadata about the response, such as pagination or status information.
Dependencies
- Requires an API key credential for authentication with the Konverte Digital API.
Troubleshooting
- Ensure the Account Id is correctly specified and exists in the system to avoid 'not found' errors.
- If using a User Id, verify it is valid and associated with the account to get accurate filtered results.
- Check network connectivity and proxy settings if requests fail or time out.
- If SSL certificate validation errors occur, consider enabling the 'Ignore SSL Issues' option cautiously.
Links
- Konverte Digital API Documentation - Official API documentation for understanding available endpoints and parameters.