Overview

This node operation adds new agents (users) to a specified team within an account in the Konverte Digital system. It is useful for managing team memberships by programmatically assigning multiple users to a team, which can help in organizing support or project teams efficiently. For example, a customer support manager can use this node to add several support agents to a team at once, streamlining team setup and updates.

Use Case Examples

1. Adding multiple user IDs to a support team to enable them to handle customer queries collectively.
2. Updating a project team by adding new members as the project scope expands.

Properties

Output

JSON

• success - Indicates whether the operation to add agents to the team was successful.
• data - Details of the updated team or confirmation of the added agents.
• error - Error message or details if the operation failed.

Dependencies

• Requires an API key credential for authentication to the Konverte Digital API.

Troubleshooting

• Ensure the Account Id and Team Id are correct and exist in the system to avoid 'not found' errors.
• User Ids must be valid and formatted as a JSON array; invalid JSON or user IDs will cause request failures.
• If SSL certificate validation fails and the 'Ignore SSL Issues' option is not enabled, the request will be rejected.
• Proxy settings must be correctly configured if used; incorrect proxy details can cause connection failures.
• Timeout settings should be adjusted based on network conditions to prevent premature request abortion.