Overview

This node operation creates a new team within an account in the Konverte Digital system. It is useful for organizing agents into teams for better management and assignment of conversations. For example, a customer support manager can create teams for different product lines or regions to streamline support workflows.

Use Case Examples

1. Creating a new support team named 'Tech Support' with a description and enabling auto-assign to automatically assign conversations to agents in the team.
2. Setting up a sales team with a specific account ID to manage sales-related conversations.

Properties

Output

JSON

• id - The unique identifier of the created team.
• name - The name of the created team.
• description - The description of the created team.
• allow_auto_assign - Indicates if auto assignment is enabled for the team.
• account_id - The account ID under which the team was created.

Dependencies

• Requires an API key credential for authentication with the Konverte Digital API.

Troubleshooting

• Ensure the Account Id is a valid numeric ID; otherwise, the API may reject the request.
• If the API key credential is missing or invalid, authentication will fail, resulting in an error.
• Check network connectivity and proxy settings if requests time out or fail to reach the API.
• If SSL certificate validation fails and 'Ignore SSL Issues' is not enabled, the request will be blocked.

Links

• ChatWoot API Documentation - Create A Team - Official API documentation for creating a team in ChatWoot.