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Overview

This node operation updates the agents assigned to a specific inbox within an account. It is useful for managing team members who have access to handle conversations in a particular inbox, such as adding or removing agents dynamically based on workload or team changes. For example, a customer support manager can use this node to update which agents are responsible for a support inbox in real-time.

Use Case Examples

  1. Updating the list of agents for a customer support inbox to include new team members.
  2. Removing agents from an inbox when they are no longer part of the support team.

Properties

Name Meaning
Account Id The numeric ID of the account to which the inbox belongs.
Inbox Id The unique identifier of the inbox whose agents are being updated.
User Ids A JSON array of user IDs representing the agents to be added to the inbox.
Request Options Optional settings for the request such as batching, SSL certificate validation, proxy configuration, and timeout settings.

Output

JSON

  • success - Indicates whether the update operation was successful.
  • updatedAgents - Details of the agents updated in the inbox, typically including their user IDs and status.

Dependencies

  • Requires an API key credential for authentication to the Konverte Digital API.

Troubleshooting

  • Ensure the Account Id and Inbox Id are correct and exist in the system to avoid 'not found' errors.
  • User Ids must be a valid JSON array of existing user IDs; invalid JSON or non-existent users will cause errors.
  • If SSL certificate validation fails and 'Ignore SSL Issues' is not enabled, the request will be blocked.
  • Proxy settings must be correctly configured if used; incorrect proxy details can cause connection failures.
  • Timeout settings should be adjusted based on network conditions to prevent premature request termination.

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