Overview

This node operation toggles the priority of a specific conversation within an account in the Konverte Digital (ChatWoot) system. It allows users to set the priority level of a conversation to one of several predefined values such as urgent, high, medium, low, or none. This is useful for managing and organizing conversations based on their urgency or importance, helping support teams prioritize their responses effectively.

Use Case Examples

1. Setting a conversation's priority to 'urgent' to ensure it gets immediate attention.
2. Changing the priority of a conversation to 'low' when it is not time-sensitive.
3. Removing priority from a conversation by setting it to 'none'.

Properties

Output

JSON

• success - Indicates whether the priority toggle operation was successful.
• conversation
  • id - The ID of the conversation whose priority was toggled.
  • priority - The new priority level set for the conversation.

Dependencies

• Requires an API key credential for authentication with the Konverte Digital (ChatWoot) API.

Troubleshooting

• Ensure that the account ID and conversation ID are correct and exist in the system to avoid errors related to invalid identifiers.
• Verify that the API key credential is valid and has the necessary permissions to modify conversation priorities.
• If SSL certificate validation errors occur, consider enabling the 'Ignore SSL Issues' option, but be aware of the security implications.
• Check proxy settings if requests are failing due to network restrictions or firewall rules.
• Adjust the timeout setting if the server response is slow to prevent premature request abortion.

Links

• ChatWoot Conversations API Documentation - Official API documentation for managing conversations, including setting priorities.