Overview

This node operation allows adding labels to a specific conversation within an account in the Konverte Digital (ChatWoot) system. It is useful for categorizing or tagging conversations for better organization and management. For example, a user can add labels like 'urgent', 'support', or 'sales' to conversations to filter and prioritize them later.

Use Case Examples

1. Add labels to a customer support conversation to mark it as 'urgent' and 'priority'.
2. Tag sales-related conversations with labels like 'lead' or 'follow-up' for tracking.

Properties

Output

JSON

• success - Indicates if the labels were successfully added to the conversation.
• data - Details of the updated conversation with the new labels applied.

Dependencies

• Requires an API key credential for authentication with the Konverte Digital (ChatWoot) API.

Troubleshooting

• Ensure the Account Id and Conversation Id are correct and exist in the system to avoid 'not found' errors.
• Labels must be provided as a valid JSON array of strings; invalid JSON or empty labels may cause request failures.
• If SSL certificate validation fails, enable 'Ignore SSL Issues' option or configure a valid SSL certificate.
• Proxy settings must be correctly configured if used, including authentication if required.
• Timeout settings should be adjusted based on network conditions to prevent premature request abortion.

Links

• ChatWoot API Documentation - Add Labels to Conversation - Official API documentation for adding labels to conversations in ChatWoot.