Actions115
- Teams Actions
- Account Users Actions
- Custom Attributes Actions
- Contacts Actions
- Conversation Labels Actions
- Reports Actions
- Accounts Actions
- Contact Actions
- Agent Bots Actions
- Users Actions
- Inbox API Actions
- Contacts API Actions
- Conversations API Actions
- Messages API Actions
- CSAT Survey Page Actions
- Account Agent Bots Actions
- Agents Actions
- Canned Responses Actions
- Canned Response Actions
- Messages Actions
- Automation Rule Actions
- Help Center Actions
- Conversations Actions
- Conversation Assignment Actions
- Inboxes Actions
- Integrations Actions
- Profile Actions
- Custom Filters Actions
- Webhooks Actions
Overview
This node updates a specific message within a conversation in the Messages API. It is useful for scenarios where you need to modify the content or details of an existing message, such as correcting information, adding additional context, or updating message status. For example, customer support systems can use this to update messages after receiving new information from users.
Use Case Examples
- Updating a message in a customer support chat to correct a typo.
- Modifying a message in a conversation to add additional details or context.
Properties
| Name | Meaning |
|---|---|
| Inbox Identifier | The identifier obtained from the API inbox channel, used to specify the inbox where the message resides. |
| Contact Identifier | The source ID of the contact obtained when the contact was created, used to identify the contact associated with the message. |
| Conversation Id | The numeric ID of the conversation containing the message to be updated. |
| Message Id | The numeric ID of the message to be updated. |
| Submitted Values | A JSON object containing the values to update in the message. |
| Request Options | Additional request options such as batching, SSL certificate validation, proxy settings, and timeout configuration. |
Output
JSON
updatedMessage- The updated message object returned from the API after the update operation.
Dependencies
- An API key credential for authenticating with the Konverte Digital API
Troubleshooting
- Ensure all required identifiers (inbox, contact, conversation, message) are correctly provided and valid to avoid errors.
- Check network connectivity and proxy settings if requests fail or time out.
- If SSL certificate validation errors occur, consider enabling the option to ignore SSL issues, but be aware of security risks.
- Validate the JSON format of submitted values to prevent parsing errors.