Konverte Digital

Interact with Konverte Digital API

Actions115

Teams Actions
- Update Agents In Team
- Delete Agent In Team
- List All Teams
- Create A Team
- Get Details Of A Single Team
- Delete A Team
- Update A Team
- Get Team Members
- Add New Agent To Team
Account Users Actions
- Delete An Account User
- List All Account Users
- Create An Account User
Custom Attributes Actions
- Add New Custom Attribute To Account
- Get Account Custom Attribute
- Get Details Of A Single Custom Attribute
- Delete Custom Attribute From Account
- Update Custom Attribute In Account
Contacts Actions
- Contact List
- Contact Create
- Contact Details
- Contact Update
- Contact Delete
- Contact Conversations
- Contact Search
- Contact Filter
Conversation Labels Actions
- Conversation Add Labels
- List All Labels Of A Conversation
Reports Actions
- List All Conversation Statistics
- List All Conversation Statistics Summary
- Get Account Conversation Metrics
- Get Agent Conversation Metrics
Accounts Actions
- Create An Account
- Get Details Of An Account
- Delete An Account
- Update An Account
Contact Actions
- Contact Inbox Creation
- Contactable Inboxes Get
Agent Bots Actions
- List All Agent Bots
- Create An Agent Bot
- Get Details Of A Single Agent Bot
- Delete An Agent Bot
- Update An Agent Bot
Users Actions
- Create A User
- Get Details Of A User
- Delete A User
- Update A User
- Get Sso Url Of A User
Inbox API Actions
- Get Details Of A Inbox
Contacts API Actions
- Create A Contact
- Get Details Of A Contact
- Update A Contact
Conversations API Actions
- List All Contact Conversations
- Create A Conversation
Messages API Actions
- List All Converation Messages
- Create A Message
- Update A Message
CSAT Survey Page Actions
- Get Csat Survey Page
Account Agent Bots Actions
- List All Account Agent Bots
- Create An Account Agent Bot
- Get Details Of A Single Account Agent Bot
- Delete An Account Agent Bot
- Update An Account Agent Bot
Agents Actions
- Get Account Agents
- Add New Agent To Account
- Delete Agent From Account
- Update Agent In Account
Canned Responses Actions
- Get Account Canned Response
- Add New Canned Response To Account
- Delete Canned Response From Account
Canned Response Actions
- Update Canned Response In Account
Messages Actions
- List All Messages
- Create A New Message In A Conversation
- Delete A Message
Automation Rule Actions
- Get Account Automation Rule
- Add New Automation Rule To Account
- Get Details Of A Single Automation Rule
- Delete Automation Rule From Account
- Update Automation Rule In Account
Help Center Actions
- Get Portal
- Add New Portal To Account
- Update New Portal To Account
- Add New Article To Account
- Add New Category To Account
Conversations Actions
- Conversation List Meta
- Conversation List
- Conversation Filter
- New Conversation
- Get Details Of A Conversation
- Toggle Status Of A Conversation
- Toggle Priority Of A Conversation
Conversation Assignment Actions
- Assign A Conversation
Inboxes Actions
- List All Inboxes
- Get Inbox
- Inbox Creation
- Update Inbox
- Get Inbox Agent Bot
- Update Agent Bot
- Get Inbox Members
- Add New Agent To Inbox
- Delete Agent In Inbox
- Update Agents In Inbox
Integrations Actions
- Get Details Of All Integrations
- Create An Integration Hook
- Delete An Integration Hook
- Update An Integrations Hook
Profile Actions
- Fetch Profile
Custom Filters Actions
- List All Filters
- Create A Custom Filter
- Get Details Of A Single Custom Filter
- Delete A Custom Filter
- Update A Custom Filter
Webhooks Actions
- List All Webhooks
- Create A Webhook
- Delete A Webhook
- Update A Webhook

Overview

This node updates an existing inbox in the Konverte Digital system. It is useful for managing inbox configurations such as changing the inbox name, enabling or disabling auto assignment, updating the avatar image, and modifying channel settings. Practical applications include automating inbox updates in customer support workflows or integrating inbox management into broader automation processes.

Use Case Examples

Updating the name and avatar of a customer support inbox.
Enabling or disabling auto assignment for an inbox based on business rules.
Modifying channel settings for an inbox to reflect new communication preferences.

Properties

Name	Meaning
Account Id	The numeric ID of the account to which the inbox belongs.
Id	The unique identifier of the inbox to update.
Name	The new name to assign to the inbox.
Enable Auto Assignment	Flag to enable or disable automatic assignment of conversations to agents.
Avatar	Image file URL or data to set as the inbox avatar.
Channel	JSON object representing the channel configuration for the inbox.
Request Options	Additional HTTP request options such as batching, SSL certificate validation, proxy settings, and timeout configuration.

Output

JSON

id - The ID of the updated inbox.
name - The updated name of the inbox.
enable_auto_assignment - The updated auto assignment status.
avatar - The updated avatar image information.
channel - The updated channel configuration as a JSON object.

Dependencies

An API key credential for authenticating with the Konverte Digital API

Troubleshooting

Ensure the account_id and inbox id are correct and exist in the system to avoid 'not found' errors.
Verify that the API key credential is valid and has sufficient permissions to update inboxes.
If SSL certificate validation errors occur, consider enabling the 'Ignore SSL Issues' option, but be aware of security risks.
Check proxy settings if requests fail due to network issues.
Adjust timeout settings if the server response is slow to prevent premature request abortion.

Konverte DigitalInstall