Actions115
- Teams Actions
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- Reports Actions
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- Inbox API Actions
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- CSAT Survey Page Actions
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Overview
This node operation retrieves a CSAT (Customer Satisfaction) Survey Page based on a specific conversation UUID. It is useful in scenarios where you want to fetch customer feedback or survey data related to a particular conversation, such as analyzing customer satisfaction or integrating survey results into workflows.
Use Case Examples
- Fetching the CSAT survey page for a customer support conversation to analyze feedback.
- Automating the retrieval of survey data for reporting or follow-up actions.
Properties
| Name | Meaning |
|---|---|
| Conversation Uuid | The unique identifier (UUID) of the conversation for which the CSAT survey page is to be retrieved. |
| Request Options | Settings to customize the HTTP request behavior, including batching, SSL certificate validation, proxy usage, and request timeout. |
Output
JSON
csatSurveyPage- The retrieved CSAT survey page data associated with the specified conversation UUID.
Dependencies
- Requires an API key credential for authentication to the Konverte Digital API.
Troubleshooting
- Ensure the conversation UUID is valid and exists; otherwise, the survey page may not be found.
- If SSL certificate validation fails and 'Ignore SSL Issues' is not enabled, requests may be blocked.
- Proxy settings must be correctly configured if used, including authentication details if required.
- Timeout settings should be adjusted based on network conditions to avoid premature request abortion.
Links
- Konverte Digital API Documentation - CSAT Survey - Official API documentation for retrieving CSAT survey pages.