Actions115
- Teams Actions
- Account Users Actions
- Custom Attributes Actions
- Contacts Actions
- Conversation Labels Actions
- Reports Actions
- Accounts Actions
- Contact Actions
- Agent Bots Actions
- Users Actions
- Inbox API Actions
- Contacts API Actions
- Conversations API Actions
- Messages API Actions
- CSAT Survey Page Actions
- Account Agent Bots Actions
- Agents Actions
- Canned Responses Actions
- Canned Response Actions
- Messages Actions
- Automation Rule Actions
- Help Center Actions
- Conversations Actions
- Conversation Assignment Actions
- Inboxes Actions
- Integrations Actions
- Profile Actions
- Custom Filters Actions
- Webhooks Actions
Overview
This node operation assigns a conversation to a specific user or team within an account. It is useful in customer support or communication platforms where conversations need to be routed or delegated to the appropriate team member or team for handling. For example, when a new customer inquiry arrives, this node can automatically assign the conversation to a support agent or a specialized team based on predefined rules or manual input.
Use Case Examples
- Assigning a customer support conversation to a specific agent by their user ID.
- Assigning a conversation to a team when no specific assignee is designated.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account where the conversation exists. |
| Conversation Id | The numeric ID of the conversation to be assigned. |
| Assignee Id | The user ID of the assignee to whom the conversation will be assigned. If provided, this takes precedence over team assignment. |
| Team Id | The team ID to assign the conversation to if no assignee user ID is provided. |
| Request Options | Additional request settings such as batching, SSL certificate validation, proxy configuration, and request timeout. |
Output
JSON
response- The JSON response from the API after assigning the conversation, typically including assignment confirmation and details.
Dependencies
- Requires an API key credential for authentication to the Konverte Digital API (ChatWoot).
Troubleshooting
- Ensure that the account ID, conversation ID, and assignee or team ID are valid and exist in the system to avoid errors.
- If SSL certificate validation fails and the request is blocked, enable the 'Ignore SSL Issues' option to bypass this check (not recommended for production).
- Timeout errors may occur if the server is slow to respond; increase the timeout setting if necessary.
- Proxy settings must be correctly configured if a proxy is required for network access.
Links
- ChatWoot API Documentation - Official API documentation for ChatWoot, providing details on conversation assignment and other operations.